Home / Product Selection / Internet / Connectivity / Why isn’t my wireless box working?
  • Question

    Why isn’t my wireless box working?

    • Answer
    • First, unplug your O2 wireless box. Wait 15 seconds. Plug it back in, then try again in a couple of minutes.

       

      If that doesn’t work:

       

      Check your phone line
      Is there a dial tone? If your phone line’s down, your broadband won’t work. Call BT.

       

      Check your cables
      Is everything plugged in tightly?

       

      Check the lights on your O2 wireless box
      ‘Power’, ‘Broadband/DSL’ and ‘Internet’ should all be green. If not, unplug the wireless box. Look on the back of the box for a tiny hole marked ‘Reset’. Get a small pin or paperclip, and use it to keep the reset button pressed in while you turn the box back on. When the light goes amber, you can let go.

       

      If none of that helps, the problem might be at our end. Call us free from any landline on 0800 230 0202 (drop the first ‘0’ to call free from your O2 mobile).

       

      View our interactive guide to get more support setting up and going wireless


    •  
    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=201,E=0000000003153675279,K=8216,Sxi=2,T=guruCase,VARSET_COBJID=24030,Problem=Obj(24030)
    •  
    •  
    • Not the answer you were looking for?
    •  
    • Click a problem area below for more Internet solutions
    •  
    •  
    •  
    •  
    • Loading
    •  
ad_holder