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  • Question

    Livebox (Windows Vista) - the network security key provided does not match the network security key for this network

    • Answer
    • If you get the error ' The network security key provided does not match the network security key for this network' the 'security code' has been entered incorrectly.

      The network security key provided does not match the network security key for this network

      Did you log into the Livebox admin pages, and copy your 'Security Code' to the Windows clipboard?

      1. Return the Livebox to factory settings
      2. Once the Livebox has restarted, click Cancel
      3. Log onto the Livebox's home page again, and copy the security key
      4. Try to connect again

      back iconback

      The error occurs when the security key has been entered incorrectly.

      Return to Notepad, and carefully check the following:

      • it only contains letters from A-F and numbers 0-9
      • 0 is zero and not the letter O
      • spaces should not be included
      • letters should be entered in capital letters

      If you find any of the above are incorrect:

      1. Update the security key
      2. Copy the new security key to your Windows clipboard

        Highlight all the text (or double-click just after the last letter), then right-click and select Copy

      3. Right-click over the 'Security key or passphrase field'
      4. Click Paste

        Right-click over the 'Security key or passphrase field, and click Paste

      Does Windows connect to the Livebox?

      • yes - continue
      • no - copy the key from the Livebox admin pages. You'll find more help with this here.

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    • View Answer at http://help.orange.co.uk/orangeuk/support/personal/266311
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