Home / Product Selection / Internet / Connectivity / Livebox - wireless network is connected - unable to view web pages
- Question
Livebox - wireless network is connected - unable to view web pages
- Answer
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If your wireless network connection indicates that it's connected, however you're still unable to view web pages, check the steps below testing if you can view web pages after each suggestion.
- If you've not yet confirmed that your wireless network is connected, see how toconnect the Livebox wirelessly
- test if you can access http://configuration.adsl - if yes, check the Livebox lights to diagnose a problem with your Livebox
- repair IP address on your wireless connection
- check you're not trying to use a proxy server
- check that TCP/IP settings obtain an IP address automatically
- powercycle the Livebox and then check the Livebox lights haven't changed
- disable the Internet connection, then re-enable
- factory reset the Livebox
- disable your firewall and anti-virus software as a test. If this fixes the problem, we suggest you speak to the supplier of your Security Software
- test if you can send email with Outlook Express (if applicable)
- reset Internet Explorer
- run a ping test and if necessary re-install TCP/IP
- run a further ping test and if necessary reinstall Winsock
If you're still not able to view web pages, contact us.
- View Answer at http://help.orange.co.uk/orangeuk/support/personal/233013
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