Home / Product Selection / Internet / Wireless / how to resolve issues connecting a mobile phone to the Netgear DGN1000 router
  • Question

    how to resolve issues connecting a mobile phone to the Netgear DGN1000 router

    • Answer
    • If you're having problems connecting a mobile phone to your Netgear DGN1000 router, you'll need to update the firmware of your Netgear DGN1000 to the newest version.

      Please note: If you're having problems with the signal boosting (UMA) service then updating to the latest firmware should resolve the issues.

       The new Pre-configured Netgear DGN 1000 router has the latest firmware version - V2.1.00.39_ww. You don't need to upgrade this firmware as it fully supports UMA and Wi-Fi connectivity. They can be identified by the presence of a wireless settings sticker at bottom of the router.

      Check which version of firmware is installed on the router:

      1. Log into the routers pages http://192.168.0.1 (192.168.0.1).
      2. The Firmware Upgrade Assist will open:




         
      3. If your firmware is out of date, you’ll be advised of your ‘current firmware version’, the ‘new version available’, and given the opportunity to upgrade to the new version by selecting Yes:



         If the firmware is up-to-date, you’ll be redirected to the ‘Basic Settings’ page. 

         
      4. The router will download the new firmware:

      5. The router will ‘Upgrade Firmware’:

         Do not unplug the router while the firmware is updating!

         The ‘Power’ light on the router will blink while the router firmware is updated. 


         
      6. Once the router has been updated with the new firmware and rebooted, you’ll be prompted to check the LEDs to see if the Router is ready – click OK:

      7. Enter the router’s username and password:

        - username: admin
        - password: password

      8. The Firmware Upgrade Assist will open and check that the firmware has updated:

      If the firmware has been updated correctly, you’ll be redirected to the ‘Basic Settings’ page:


    •  
    • View Answer at http://help.orange.co.uk/orangeuk/support/personal/484723
    •  
    •  
    • Not the answer you were looking for?
    •  
    • Click a problem area below for more Internet solutions
    •  
    •  
    •  
    •  
    • Loading
    •  
ad_holder