- Question
Broadband troubleshooting: no connection
- Answer
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Before we can show you how to troubleshoot your problem, we'll need to know what the lights on your router are doing.
If you're using one of our Thomson routers, watch the Broadband and Internet lights for a few minutes - Click here if you're using a different router
Follow the instructions below according to what the lights are doing:
- View Answer at http://www.plus.net/support/broadband/bbfaults/noconnection.shtml
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