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  • Question

    Accessing Sky Email on the move

    • Answer
    • It’s very easy to set up your iPhone, Blackberry or portable device to send and receive emails from your Sky Email account. 

      You will not only be able to download new messages, but also open every email archived in your Sky mail account 

      One of the best features of Sky Email is the availability of POP3 and IMAP access. These are programs which allow mobile devices to be connected to Sky Email

      Below are instructions on how to set up your iPhone or Blackberry to access your Sky Email account

      Configure IMAP with iPhone

      Before you can configure your email program, you'll need to enable IMAP within your Sky Email account. Sign into Sky Email via www.sky.com, select Mail Settings, then Forwarding and POP/IMAP, then Enable IMAP. Don't forget to save your changes.

       

      If you see a Google confirmation or notification page after saving your changes, don't attempt to log in to Gmail. Close your browser, go to www.sky.com and click the email icon to sign in again. Any changes you’ve made to your account should have been applied.

       

        

      IMAP settings for Outlook

       

      Now you can configure the settings on your iPhone. Select Settings, Mail, Add Account and thenOther. Don't select Sky Email or you'll set up POP rather than IMAP.

      Make sure that:

      The IMAP tab is highlighted

      Host Name is imap.tools.sky.com

      Username is your full Sky Email address, including '@sky.com'

      For Outgoing Mail Server (SMTP), your Host Name is smtp.tools.sky.com

      Make sure that your Incoming settings are as follows:

      Use SSL: ON

      Authentication: password

      Server Port: 993

      Make sure that your outgoing settings are as follows:

      Use SSL: ON

      Authentication: Password

      Server Port: 465


      Configure POP for Blackberry

      Sky Email allows you to both see your Inbox by logging onto the Sky Email and Tools homepage or use POP (Post Office Protocol) to download emails. Using POP will allow to to view your Sky Emails on your computer and read them using an email program like Microsoft Outlook Express. 

      Have you enabled POP within your Sky Email account: 
      Before you can configure your email program, you will need to enable POP within your Sky Email account. 

      Configure your email program: 

      1. Sign in to your BlackBerry Internet Service account. 
      2. Select Profile along the top of the Home Page. 
      3. Select other email accounts in the Email Accounts section. 
      4. Select Add Account. 
      5. Enter your email address in the Email Address field 
      6. Enter your Sky.com username (including @sky.com) in the User Name field. 
      7. Enter your Sky.com password 
      8. Select Submit. 

      If your BlackBerry account was successfully configured, you'll see the BlackBerry Email Accounts page. You're finished!

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    • View Answer at http://www.sky.com/helpcentre/broadband/email-and-tools/accessing-email-on-the-move/
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