How to Cancel or downgrade

If you wish to leave Sky, you will need to provide 31 days notice, please check your Terms and Conditions or speak to one of our advisors if you're not sure whether your minimum contract period has expired. Please call Sky Customer Services on 08442 410 266 (UK) or 0818 719 819 (Rep. of Ireland) as you are unable to complete this process online.

If you don't want to leave Sky, but you're not happy with your current package, we may be able help you choose channels and services that are right for you and your budget. 


If you're happy with your current TV subscription but want to see more of the programmes you love, see My Sky for personalised recommendations, Sky Anytime, Remote Record, Never Miss and more. 

If you're not happy with your telephone or internet service, we can help you get more from these products and fix common problems. We can, for example, see if we can help you improve a slow wireless broadband connection and help you get the best speeds possible. For tips and fixes for common technical problems, visit our dedicated help sections for Sky Talk and Sky Broadband.