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  • Question

    I can’t use Sky Email in Internet Explorer 9

    • Answer
    • If you find you're having problems accessing your emails since upgrading to Internet Explorer 9 (IE9), please follow the steps below to fix this issue.


      There are two ways to view Sky Email within Internet Explorer 9. For one method, Compatibility View settings for Sky.com can be switched on. For the other way, Compatibility View settings for Sky.com can be switched off: 


      1.    Open Internet Explorer. 
      2.    Select Tools (top right of the page). 
      3.    Then select Compatibility View settings, 
       

      IE9 

      4.    In the Add This Website box type in Sky.com, then select add
      5.    Make sure Include updated website lists from Microsoft and Display Intranet sites in Compatibility View boxes are selected (from the tick boxes at the bottom of the Compatibility View settings box). 
      6.    Select close
            

      You should now be able to access Sky Webmail. If this does not help, turn the Compatibility ViewSettings off with the similar steps: 
       

      4.    In the Websites you’ve added to Compatibility View box select Sky.com, then select Remove(see image below). 
      5.    Make sure Include updated website lists from Microsoft and Display Intranet sites inCompatibility View boxes are selected (from the tick boxes at the bottom of the Compatibility View settings box). 

      IE9 - Turn of Compatibility View 

      6.    Select close. 
       

      You should now be able to access Sky Webmail. 

      It is also important to remember that to upgrade to IE9, you will need Windows 7 or Vista as your operating system. Windows XP is incompatible with IE9.


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    • View Answer at http://www.sky.com/helpcentre/broadband/email-and-tools/cant-use-sky-email-in-ie9/index.html
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