My connection keeps dropping

These steps should help solve the problem:

1. Shut down your computer and then switch it and your router both off at the plug. Switch them back on again.

2. Check that every phone socket has a working microfilter (pictured) attached, and that the telephone extension cables aren’t damaged.

3. Make sure that there isn’t a fault with the telephone line.

4. Change the channel settings on your router. This could instantly solve your problem.

5. Check that there is nothing in your home set-up that could be interfering with your wireless signal.

If your connection is still dropping, go through the checklist below.

What to check if you have an intermittent Sky Broadband connection:

• Have you tried a different wireless channel?
• Do you have microfilters fitted on all your phone sockets?
• Is your Sky wireless router in a good position?
• Do you use a wireless adapter or other wireless gadgets and devices?
• See if there is a problem with your telephone line.
• Do you have the correct network connection settings?

Still having problems? 

Try resetting your router. While your Sky Broadband router is switched on, press and hold a blunt pointed object (such as a pen) in the small reset button on the back until the test light blinks, then release the button. Your Sky Broadband router will now restart with the default settings.