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    Moving Home with TalkTalk

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    • Taking your phone and broadband with you when you move couldn’t be easier and with our free Home Movers connection fee it couldn’t be better value either.

      It only takes one phone call - We make sure our friendly Home Movers Team are on hand to get you up and running as smoothly as possible and we aim to get you set up in just 2-3 weeks!*

      We also thought we’d help you out with our easy step-by-step guide to answer any questions you may have about moving home with TalkTalk.

      Step 1. Choose your new TalkTalk package

      One of our top tips is to make a list of your current package and the services you want in your new home before calling us, that way we can set up your home move as quickly as possible.

      Here’s a short checklist to help you out:

      • The full address and postcode of your new home
      • Your moving date
      • Your mobile or preferred contact number and email address – so we can keep you up to date
      • Details of your current package
      • The package you would like to have in your new home – you can chose TalkTalk Essentials orTalkTalk Plus
      • Any Boosts you require – please visit our Boosts Guide for a full list of boosts available.
      • Whether your new home already has a BT master socket and if you have a picture of what it looks like. If you are not sure, don’t worry – our Home Movers Team will be able to help you find this out

      Step 2. Let us know

      Try to contact us at least 14 days before your move so that we can transfer your services smoothly. We know this is not always possible so we will be able to tell you how long it will take to move your service when you contact us.

      You can contact our Home Movers Team by calling 0870 444 1820 free from your TalkTalk landline and selecting option 4 or you can fill in our Contact Us Form online.

      Moving your TalkTalk package to your new home is free and our Home Movers Team will talk you through any questions you have, including package options, price changes to your new contract and whether you need an engineer visit. They will also confirm the date your service will be switched on.

      Step 3. Let us do the rest

      Now you can sit back, relax and let us take care of the rest. We know moving home is a busy time, so we’ve made sure that:

      • You will be kept up to date by text or email
      • We aim to activate your phone and broadband within 2-3 weeks of your order*
      • We send you a Welcome Pack when you move with a guide to getting set up in your new home
      • We are always here to help – you can contact us by calling 0870 444 1820 free from your TalkTalk landline and selecting option 4

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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/2072
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