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  • Question

    Unable to connect to the internet

    • Answer
    • If you're unable to connect to the internet, there is a simple way to determine what may be causing the problem - looking at the DSL light on your router. This light provides information about your broadband signal.

      If the DSL light is flashing or off then your router is not receiving a broadband signal. This could indicate a problem with your physical connections or telephone line.

      If the DSL light is on or flickering then you are getting a broadband signal. If this is the case but you still can't connect, the problem lies elsewhere. For example, incorrect settings on your router or a firewall blocking the connection. If your DSL light is on and you can connect with a cable, but are having problems with your wireless connection, please see: I'm unable to connect wirelessly.


      For step-by-step instructions on how to resolve the problem, check the status of your DSL light:


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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1422
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