Why can't I log into My Account?

If you're having trouble logging into My Account, it can be a good idea to:

• Check your keyboard to make sure caps lock is off
• Look through emails from TalkTalk to be sure you're using the right email address to login
• Reset your password -- perhaps you or someone in your household has changed it and forgotten

Change your My Account password

To reset your My Account password, follow the steps below:

1. Go to the My Account login page.
2. Click Forgot your password?
3. Enter the Email address you used to register for My Account.
4. In the next box, enter the characters as they appear in the picture above the box.
5. Click Next.
6. Then, select the Security question for your account that you would like to answer.
7. Enter the Answer to the security question and click Next.
8. Then, enter your new password in the 2 boxes provided and click Finish.

I don't know the answer to my security question

If you are having problems answering your security question, click Enter your date of birth to pass our security check.

If you're having problems entering your date of birth, you can enter the last 4 digits of your payment method instead. To do this, click Enter your registered account/ credit/debit card to pass our security check.

I don't remember what email address I use to login to My Account

If you don't remember the email address you use to login, search your email inbox to look for an email from TalkTalk. The email address you use to login to My Account is the same as the one TalkTalk will use to contact you about your online bills. If you're still unsure of what email address to use, please contact us.