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  • Question

    Network problems during wireless setup on cable

    • Answer

    • If you’ve installed the Wireless Manager software, you might see this error message when you’re trying to set up your wireless router:

      Please make sure your wireless router's power, wireless and internet lights are on. If they are, try moving your computer and wireless router closer together then click NEXT to try again.

      To make sure you’ve got the best possible signal strength, move your computer and wireless router as close together as possible. If that doesn’t fix the problem, switch off the router, wait for 10 seconds and then switch the router on again. You shouldn’t need to switch off your modem, so leave that running.

      Alternatively, uninstall the Wireless Manager software and then set up yourwireless connection manually.
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    • View Answer at http://help.virginmedia.com/system/selfservice.controller
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