Home / Product Selection / Internet / Email / I cannot log into TalkTalk Webmail, what should I do?
  • Question

    I cannot log into TalkTalk Webmail, what should I do?

    • Answer
    • You can login to webmail at http://www.talktalk.co.uk/mail

      If you're having trouble logging in to the new email in your web browser, please make sure you've tried all of these options:

      • Double-check your password. Is the Caps Lock key on?
      • Reset your password. In some cases, login problems can be resolved by resetting the password After you reset your password, wait 5 minutes to make sure the new password is enabled, and then login again.
      • Try webmail and an email client. If you're having trouble with Outlook, try logging in to webmail. If webmail is giving you problems, try Outlook, Windows Live Mail, Thunderbird, or another email client.  How to connect with an email client
      • Typed the wrong password too often? To prevent security issues, your account will temporarily lock if you type the wrong password too many times. Wait one hour, then try logging in again.
      • Is your billing up to date? If there is a problem with the billing information for your broadband account, you may have trouble logging into webmail.
      • Update your browser: Make sure you are using the latest version of your web browser. For more information on updating your web browser, please see - Upgrade to a supported web browser
      • Did you see an error? If you see an error message when trying to login, write it down before contacting customer support.

      What to do if JavaScript is not enabled

      You need to use a JavaScript-enabled browser to log into webmail. If JavaScript is disabled, you may see a message like this:


      To enable JavaScript, follow the steps for your browser below.

      Internet Explorer

      You can enable JavaScript by lowering your security settings to Medium. To do this, follow the steps below in Internet Explorer:

      1. At the top of the screen, click Tools and select Internet Options.
      2. Select the Security tab.
      3. Click the Custom Level... button.
      4. In the Reset to box, change the setting to Medium as indicated in the image below.

      5. Click Reset and click Yes.

      Now, close Internet Explorer and open it again. Try to log into webmail.


      To enable JavaScript in Firefox, follow the steps below:

      1. Click Tools and select Options.
      2. Select Content.
      3. Tick .
      4. Click OK.

      Now, close Firefox and open it again. Try to log into webmail at http://www.talktalk.co.uk/mail.

    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1663
    • Not the answer you were looking for?
    • Click a problem area below for more Internet solutions