Home / Product Selection / Mobiles / Phonebook and Contacts

Transferring your contacts to your new phone can be done in a number of ways, which ever you prefer. Details and step by step guides can be found below:

For non iPhone users please see transfer your contacts.

Important: It's recommended that the transfer contacts process is completed after you have received your Wi-Fi SMS. This message provides you with your login and password to access BT Openzone Wi-Fi access hotspots around the UK , providing you high speed internet access. This will be sent to you on the day of connection, following your SIM updates. The instructions on this message should be followed to set up. Should you experience issues receiving this SMS, please see what do I do if I've lost my iPhone Wi-Fi password? for instructions on how to request a new password.

If your old device is an iPhone we recommend copying your contacts from your iTunes account. It's advisable to check your contacts are up to date before activating your new phone.

If you're planning to recycle your old phone, you must ensure that you have saved and copied your contacts whilst in store. Copying from your old SIM card is not possible with the new iPhone 4 due to it using a different SIM size.

syncing contacts with your iTunes account

Please note: Before syncing any contacts you need to make sure that you have at least one contact on both handset and relevant address book (outlook, Google, Yahoo etc).

1. Connect iPhone to your computer, and open iTunes (if it doesn't open automatically).

2. In iTunes, select iPhone in the left Sidebar (under Devices) to bring up the Syncing options tabs across the top of the iTunes window.

3. Click the Info tab at the top of the iTunes window.

4. Tick Sync Contacts then do one of the following:

   • If you're using a Mac, select Sync Address Book contacts.

   • If you're using a PC, select Sync contacts with and then choose Google Address Book, Yahoo! Address Book, Windows Address Book, or Outlook from the drop-down menu.

    

   

    

    

    

   Select All contacts, or select Selected groups and select the groups you want to sync.

    

5. Click Apply at the bottom left of the iTunes window to perform a sync. Please read any pop-ups carefully to ensure iTunes is syncing correctly and to avoid any loss of information on the first sync.

copying from your old phone

Detailed instructions by handset type can be found on www.orange.co.uk,  select help and support then copying contacts.

Copying to handset:

• Copy all of your contacts to your handset - please refer to your handset menu or handbook.

• Pop out the new micro SIM, being careful not to damage it.

• Insert the micro SIM into the SIM adaptor, the micro SIM and adaptor are shaped to ensure it fits correctly.

• Insert the SIM adaptor with micro SIM into your old device.

• Copy all of your contacts from the handset the new SIM memory.

• Remove the SIM and place into the new iPhone.

• Sync contacts on iTunes so they are backed up for future use.

copy and keep service in Orange Retail

Orange Retail can provide a 'copy and keep' service which transfers your contacts, texts, photos, music downloads and videos (only media which is copyright free will be transferred) from phone to phone, even if these are from be different manufacturers. All for just £6

Why not add photos to your contacts so you can see them when they call?

First, you need to get a photo or picture - there's a few ways to do this:

• Save a photo from Facebook: Open the Facebook app and find the photo you want. Once you've got it open, tap the screen to hide the status bar at the top of the screen and take a screenshot by pressing the Sleep/Wake button (on the top of your iPhone) and the Home button (on the front) at the same time.
• Save a picture from a picture message (MMS): Tap the image in the conversation, tap , and tap 'Save Image'
• Take a photo on your iPhone: Tap Camera  then aim and take your photo 
• Save a picture from the internet or an email: Touch and hold the image, then tap 'Save Image'

Now you've saved your photo, you just need to add it to a contact.

1. From the home screen, tap Photos  and find your photo (if you've only just saved it, it should be the last one)
2. Tap , 'Assign to Contact' and choose your contact from the list
3. Drag and pinch to pan and zoom the photo until you've got it the way you want it to look
4. Tap 'Set Photo'

Check out our O₂ Guru TV video below:

Help Videos

How to edit a contact on an iPhone

Yes you can add your SIM contacts to your BlackBerry.

1. In the BlackBerry Address Book, press the Menu key  and select Click on ‘SIM Card Phone Book’
2. Click the Menu key  again and click ‘Copy All to Contacts'.

If you are using a phone running Handheld Code v6.0, from the Home Screen select theMedia folder   then Pictures . Select a picture you want to assign to a contact and open the menu and select Assign to contact then choose the contact you wish to attach the picture to and select ok.

For handheld software v5.0 and below, from the home screen select Contacts and then select the contact you wish to assign a picture to and select edit. Then open the menu  and select Add Picture and select ok.

If you upgrade your phone you can back up and restore your BlackBerry Messenger contacts, profile, and group membership using BlackBerry Messengers own back up and restore feature.

The BlackBerry Messenger service uses one of your e-mail addresses integrated on your phone as an identifier of your backed up data, and will only restore your BBM information to a device where the same e-mail address has been integrated. This ensures your personal information remains secure.

You need to have e-mail successfully set-up on your device in order to back or restore your BBM information. You can also back up and restore using BlackBerry Desktop Manager on a computer.

Before you switch to your new phone you can back up your BBM contacts remotely or locally to your memory card.

• Open BBM and select the Menu  then select Options  Scroll down until you see backup Management.
• Select Back Up and select choice of locations to back up to.

When you have switched over to your new phone follow the below to transfer your BBM contacts over.

• Open BBM and select the Menu  then select Options 
• Scroll down until you see Back Up Management
• Select Restore
• You can restore using email or from your media card

To copy all your contacts from the SIM to the Phone or from the Phone to the SIM:

1. Tap Settings

2. Swipe left or right to applications and tap People

3. Tap import SIM contacts

Check out our O₂ Guru TV video below:

Help Videos

How to transfer contacts from a SIM card to HTC HD7

1. Tap People

2. Tap the + symbol

Check out our O₂ Guru TV videos below:

Help Videos

How to save a phone number in a text message on an HTC HD7

Help Videos

How to save a phone number from a call on an HTC HD7

X10 and X8

To copy numbers from SIM to phone:

1. Tap Dialler
2. Tap Contacts
3. Press the Menu key
4. Tap More
5. Tap Import contacts
6. Tap SIM card
7. Tap the contacts you wish to Import or press the Menu key and Tap Import all.

W995

If you have contacts on your SIM you will be prompted to copy them to the phone memory when you first insert the SIM and turn the phone on, or first enter the contacts menu.

If not, then to copy from SIM to phone,

1. Select Menu (press Navi key)
2. Highlight Contacts and Select (press Navi key)
3. You will see the message,
4. Copy info from SIM card? It may take a few minutes.
5. Select Yes (press Navi key).

If this does not appear then:

1. Press Options (left soft key) 
2. Highlight Advanced and Select (press Navi key)
3. Highlight Copy from SIM and Select (press Navi key)
4. Highlight Copy all and Select (press Navi key)
5. You will now see the message,
6. Copying from SIM card may take a few minutes. Copy now?.
7. Select Yes (press Navi key).

Vivas

To add the names and numbers stored on the SIM card to the contacts list in Contacts:

1. Press the Menu key (white key)
2. Tap Contacts - if this is the first time you have used the phone, it will ask you Copy new SIM contacts to Contacts?, tap Yes (left soft key). If this doesn't happen then continue with the steps below:

1. Tap Options (left soft key)
2. Tap Settings
3. Tap Contacts to display
4. Tap the contacts you wish to have dispyled and a tick will appear next to them, then tap OK (left soft key)
5. Tap Back (right soft key)
6. SIM card contacts will now show up on the contacts screen, with a SIM card icon next to them

Check out our O₂ Guru TV videos below:

Help Videos

How to transfer contacts from a SIM card to your Sony Ericsson Xperia X8

Help Videos

How to transfer contacts from a SIM to a Sony Ericsson Xperia X10

Help Videos

How to transfer contacts from a SIM card to a Sony Ericsson W995

Help Videos

How to transfer contacts from the SIM to the phone on a Sony Ericsson Vivaz

X995

To copy from phone to SIM:

1. Select Menu (press Navi key)
2. Highlight Contacts and Select (press Navi key)
3. Press Options (left soft key)
4. Highlight Advanced and Select (press Navi key)
5. Highlight Copy to SIM and Select (press Navi key)
6. Highlight Copy all and Select (press Navi key)
7. You will now see the message "Note: All SIM contacts will be replaced by phone contacts. Copy anyway?".
8. Select Yes (press Navi key).

Vivas

1. Press the Menu key (white key)
2. Tap Contacts
3. Tap Options (left soft key)
4. Tap Mark/Unmark, you can now either mark the contact that you have highlighted, or mark all your contacts
5. Tap Options (left soft key)
6. Tap Copy
7. Tap Phone memory
8. Tap OK

Please note that you can't copy your contacts from your phone to your SIM on the Sony Ericsson X10 and X8.

Vivas

1. From the home screen, press the menu button
2. Then contacts,
3. Options, 
4. New contact - fill in details and pressing the green tick after each one. 
5. When finished press done.

X10

1. From the home screen go to the application menu
2. Press phone book,
3. Tap new contact - fill in details - and then tap return. 
4. When finished press done.

X8

1. Press the Red phone button in the bottom right
2. Tap add contact
3. Tap add details 
4. Press save

Check out our O₂ Guru TV videos below:

Help Videos

How to save a contact on your Sony Ericsson Vivaz

Help Videos

How to save a contact on a Sony Ericsson Xperia X8

Help Videos

How to save a contact on a Sony Ericsson Xperia X10

Want to transfer all your numbers from your SIM to your iPhone's Contacts app? No problem - you can do it in a few easy steps.

• From the Home screen, tap Settings
• Scroll down and tap Mail, Contacts, Calendars
• Scroll down to the bottom and tap Import SIM Contacts
• When the message that appears on your screen disappears, all your contacts will be in your iPhone's Contacts app

It's easy to move your contacts to your new iPhone 4. On your old iPhone go to:

• Settings >
• Mail, Contacts, Calendar >
• Import SIM Contacts

If you are using an Android phone you can use theGoogle Contacts app on the iPhone to move your contacts across.

Part 1, saving your contacts towww.google.com/contacts:

1. before you start make sure you have a google account (which you can set up atwww.google.com), then log into to it on your phone - by going to Google Mail, Talk or Calendar found on the homescreen menu
2. next ensure that all contacts have been copied from the SIM card to your phone by
   1. go to people in the main menu of your phone - the address book
   2. select menu button
   3. select Import/Export
   4. choose import from SIM card
3. then go back to the home screen and select the menu key to open All Programs
4. go to settings
5. go to Accounts and sync
6. select Google
7. ensure that Sync contacts is enabled
8. select Sync now

1. open the Settings application on your device's home screen
2. open Mail, Contacts, Calendars
3. tap Add Account....
4. select Microsoft Exchange
5. in the Email field, enter your full Google account email address. If you use an @googlemail.com address, you may see an Unable to verify certificate warning when you proceed to the next step
6. leave the Domain field blank
7. enter your full Google Account email address as the Username
8. enter your Google Account password as thePassword
9. tap Next at the top of your screen
10. choose Cancel if the Unable to Verify Certificate box appears
11. when the new Server field appears, enterm.google.com
12. press Next at the top of your screen again
13. select the Google services (Mail, Calendar, and Contacts) you want to sync
14. unless you want to delete all the existing Contacts and Calendars on your phone, select the Keep on my iPhone option when prompted. This will also allow you to keep syncing with your computer via iTunes.
    If you want to sync only the My Contacts group, you must choose to Delete Existing Contactsduring the Google Sync install when prompted. If you choose to keep existing contacts, it will sync the contents of the All Contacts group instead.

To transfer your contacts from your BlackBerry to an iPhone 4 you can use Google Sync on your BlackBerry.
Google sync application.
Part 1: On your BlackBerry 

• If you haven't already got a Google account, create one at www.google.co.uk and then sign in
• Enter your phone number at the Google web linkwww.google.com/mobile/sync/ to have the Google sync app sent to your BlackBerry
• Next, follow the installation process on your BlackBerry
• Once Google Sync is installed, select Sync

• You will then be able to sync your contacts to Google
• You can check they are there by logging in to your account on a PC, by going directly to google.com/contacts

1. open the Settings application on your device's home screen
2. open Mail, Contacts, Calendars
3. tap Add Account...
4. select Microsoft Exchange
5. in the Email field, enter your full Google account email address. If you use an @googlemail.com address, you may see an Unable to verify certificate warning when you proceed to the next step
6. leave the Domain field blank
7. enter your full Google Account email address as the Username
8. enter your Google Account password as thePassword
9. tap Next at the top of your screen
10. choose Cancel if the Unable to Verify Certificate box appears
11. when the new Server field appears, enterm.google.com
12. press Next at the top of your screen again
13. select the Google services (Mail, Calendar, and Contacts) you want to sync

1. make sure your sim contacts are imported to your phone memory.
2. text backup to 247.
3. open the text message we just sent you.
4. select the link which will take you to the Contacts Backup application in Market Place.
5. follow the instructions to install Contacts Backup.
6. go to your phone's main menu and click on Backup.
7. click next to agree to the T&C's and the back up will start.
8. your contacts will be automatically backed up each month.

copying contacts

Please note that only the SIM contacts can be imported to the phone memory, not vice versa

copying contacts

to import all contacts from your SIM card 

• tap the All Apps key and tap People
• press the Menu key and tap Import/Export
• tap Import from SIM card
• press the Menu key and tap Select all
• tap Copy/Save
• the device will now copy all contacts from your SIM card to the device memory

to import all contacts to your SIM card

This feature is not available on this device. 

• From the Home screen, tap the All apps tab.
• Scoll down to and tap People.
• Tap Add contact.
• Tap the Name field.
• Enter the first name, then tap the Last name field.
• Enter the last name, then tap OK.
• Enter the mobile number, then tap Save

• From the Home screen, tap the Address book icon.
• Tap the Add contact icon.
• Tap Phone.
• Tap the First name field.
• Enter the contact's first name, then tap Next.
• Enter the contact's surname, then tap Next.
• Enter the contact's phone number, then tap Save.

copy contacts from SIM to Phone

• from the homescreen tap Applications
• tap Contacts
• press the Menu key
• tap Import/Export
• select import from SIM
• tap Select all
• tap Import

copy contacts from Phone to SIM

• from the homescreen tap Applications
• tap Contacts
• press the Menu key
• tap Import/Export
• select export to SIM card
• tap Select all
• tap export

To import all contacts from your SIM card:

• press Phone and tap Contacts
• press the Menu key
• tap Import contacts, then select SIM card or Memory card
• the handset will now copy all contacts from your SIM card or Memory card to the device memory

To import all contacts to your SIM card:

• press Phone and tap Contacts
• press the Menu key
• tap More tap Back up contacts then tap SIM card
• tap Mark all then tap Back up
• tap either Add contacts or Replace all contacts

• From the Home screen, tap All.
• Tap Contacts.
• Press the Menu button.
• Scroll down to and tap SIM Phone Book.
• Tap on the contact to copy to the handset.
• Tap Add To Contacts.
• Press the Back button.
• Tap Save.
• Press the Back button.

^† 5p per minute from a BT landline, other providers’ charges may vary. 

^† 5p per minute from a BT landline, other providers’ charges may vary. 
^‡ Local rate from a BT landline, other providers’ charges may vary 

Existing Vodafone customer
You can contact us by calling 191 from your Vodafone phone.

Already a Vodafone customer and calling from another phone?

Calling us in the UK
(Lines open 24 hours*)

Calling us from abroad

Not a Vodafone customer yet?

Please note that your calls may be monitored for quality assurance and training purposes.

*Opening hours: 8am-8pm Mon to Sun