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  • How do I update my iPhone's software?

      • Connect your iPhone to a USB port on your computer (but not on the keyboard) using the dock and cable in the box. iTunes will open automatically.
      • iTunes will guide you through activating and syncing things like contacts and podcasts.

    • View More: O2 How do I update my iPhone's software?
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  • I've got a Pay Monthly iPhone and just downloaded iOS4 software but picture messaging is not working, what do I do?

  • I've just downloaded iOS4 software, but the internet isn't working on my Pay & Go iPhone anymore. How do I fix it?

    • Once you've got the latest OS software from iTunes, you'll need to re-enter the Pay & Go APN settings on your iPhone.

      Here's how:

      Click here for a step-by-step guide of how to change your settings, follow the below steps.


      Go to the settings menu and choose General


      • Choose Network, then Cellular Data Network
      • In the Cellular Data APN box, change idata.o2.co.uk to payandgo.o2.co.uk – you don't need to change the username and password
      • In the MMS APN box, change idata.o2.co.uk to payandgo.o2.co.uk – again, don't change the username or password
      • Ignore the Visual Voicemail APN box – it's not available on Pay & Go
      • Turn your iPhone off and on again
      • Text keyword "MMS" to 1010 for free.  We'll set up picture messaging and let you know when it's done.

       

      If you've got a 2G iPhone, you won't be able to send picture messages. But we'll send you a text message with a link so you can view them.


    • View More: O2 I've just downloaded iOS4 software, but the internet isn't working on my Pay & Go iPhone anymore. How do I fix it?
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  • What version of software do I have on my iPhone?

  • What is the quickest and simplest way of upgrading software on my phone?

    • The simplest and quickest way to update the software on your phone is through your internet browser. You don’t need to install the BlackBerry Desktop Manager software anymore. This new way of upgrading works for all current phones, and most previous phones.


      All you need is a PC connected to the internet and a USB cable to connect your BlackBerry to your PC.


      Once your phone is connected please go to www.blackberry.co.uk/update and follow the instructions. You will be presented with a recommended software option to upgrade your phone if an upgrade is available. If you wish to downgrade the software on your phone you will need to select “View Other Versions” and then select a software version to downgrade to. For example if downgrading from v6.0 to v5.0 software please select the v5.0 software with the highest version number. The upgrade will take about 45 minutes. During the software upgrade process your phones data will be backed up and restored once the update is complete.


    • View More: O2 What is the quickest and simplest way of upgrading software on my phone?
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  • What are the different ways I can upgrade the software on my phone?

    • There are a few different ways of updating the software on your phone. O2 recommends and suggests Web Software Loading (WebSL) is used as it works for all BlackBerry’s and its simple and quick.


      WebSoftware Loading


      The phones software is updated using the internet browser and connecting your phone to your PC with a USB cable. It doesn’t require you to install anything on your PC. The update can take between up to 45 minutes. You should follow the instructions on via the loading software link. To use Web Software Loading, the phone needs to be on handheld software v4.5 or later.


      Desktop Manager Software Loading


      Desktop Manager can automatically download the latest software for the phone you are using, perform additional device backup and restores. There is no longer any requirement for most customers to download and install O2 accredited handheld software to your PC and then upgrade using Desktop Manager. However for very old BlackBerry phones or if your are on a Business Tariff, downloading individual O2 accredited software to a PC and then using Desktop Manager to install on your phone may still be required.


    • View More: O2 What are the different ways I can upgrade the software on my phone?
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  • BlackBerry Version 6 Software

    • For the BlackBerry Curve 9300 and BlackBerry Bold 9700 you can now upgrade from version 5 to version 6 software. Version 6 software was available from launch on the BlackBerry Bold 9780 and BlackBerry Torch 9800.


      There are a number of advantages of upgrading to version 6 on BlackBerry phones.


      • Faster and richer web browsing experience (faster to load and navigate, tabbed browsing so you can have several pages open at the same time)
      • Universal search (search you whole device from one place)
      • Social & News Feeds application (bring the latest news, and social network updates alL into a single place)
      • Preloaded Social Networking and Instant Messaging applications (Facebook, Twitter, MySpace, Windows Live Messenger, Yahoo! Messenger, GoogleTalk)

    • View More: O2 BlackBerry Version 6 Software
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  • How can I identify the version of software I am using on my device?

    • A quick and quirky way to find what version of software is running on a device is to typemyver in the field of an email and then return. The software version will appear on the screen example 9700/5.0.0.593


      Alternative ways of identifying the version of handheld software are –


      On handheld software v5.0 or earlier Select “Options” and then “About” The software version number is at the beginning of the 3rd line of text after the “v” for example “v5.0.0.832”


      On handheld software v6.0 or later Select “Options” and then “Device” and then scroll down to “About Device Versions” The software version number is in the middle of the 3rd line of text after the “v” for example “v6.0.0.285”


    • View More: O2 How can I identify the version of software I am using on my device?
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  • I didn’t buy my phone from o2, can I still upgrade the software?

  • What is the latest software version available for the iPhone 4?

    • The latest software version is: 4.3.1

      The following improvements have been made in this maintenance release:

      Bug Fixes

      • Resolves bugs related to activating and connecting to some cellular networks
      • Fixes image flicker when using Apple Digital AV Adapter with some TVs
      • Resolves an issue authenticating with some enterprise web services
      To check what software version you currently have - go to Settings > General > About > then look for the version in the list.

      You can learn more about iOS 4.3.1 here

    • View More: Vodafone What is the latest software version available for the iPhone 4?
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  • How do I upgrade my iPhone software over the air (OTA)?

    • You will get a notification to your phone or you can check yourself.

      To see if the software upgrade is available you navigate from the Home screen, press MENU, and then tap Settings.
      Scroll down the screen, and then tap About phone >System software updates.
      On the System software updates screen, tap Check now.

    • View More: Vodafone How do I upgrade my iPhone software over the air (OTA)?
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  • What is the latest software version available for the iPhone 3GS?

    • The latest software version is: 4.3.1

      The following improvements have been made in this maintenance release:

      Bug Fixes

      • Resolves bugs related to activating and connecting to some cellular networks
      • Fixes image flicker when using Apple Digital AV Adapter with some TVs
      • Resolves an issue authenticating with some enterprise web services
      To check what software version you currently have - go to Settings > General > About > then look for the version in the list.

      You can learn more about iOS 4.3.1 here

    • View More: Vodafone What is the latest software version available for the iPhone 3GS?
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  • What is the latest software version available for the BlackBerry 9300?

    • The latest software version is: 5.0.0.977 (1602)

      The following improvements have been made in this maintenance release:

      • improved synchronization of audio and video while streaming
      • improved navigation while streaming videos and receiving calls
      • improved noise quality while streaming music using a Bluetooth connection
      • improved User Iinterface experience while voice dialling
      • improved text and MMS messages interruption scenarios
      • improvised localization and typing input methods.
      To check what software version you currently have - hold down the ALT key and press E, S, C & R in order & look for App version.

    • View More: Vodafone What is the latest software version available for the BlackBerry 9300?
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  • Blackberry Software Download for Vodafone UK

    • Welcome Vodafone customers.

      Installation Instructions:

      1. You must download both the desktop and handheld software to a temporary location on your hard drive.
      2. Be sure to install the desktop software first, then the handheld software on your computer. The handheld software will update the software on your BlackBerry Wireless Handheld(TM)


      To view software for a BlackBerry product, please select a product from the drop down menu and click Select :

    • View More: Vodafone Blackberry Software Download for Vodafone UK
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  • what should I do if the message SIM Locked is displayed on my iPhone once I have downloaded a new software version?

  • what should I do if the iPhone will only dial emergency numbers following the download?

  • how do I check the software version on my HTC?

  • Sony Ericsson software update page

    • what do I need to do?
      Before updating your phone, please charge your phone fully, and back up all important data, if you haven't already done so. SIM and memory card data won't be affected but your mobile's memory maybe re-set depending on the update method chosen. 
      There are two ways to update your device; the method for updating your device will depend upon the phone model you have, and the connection that is available to you. If your phone model is shown in the list below, you can use the on device method. Alternatively, if your device isn’t listed then you should use the Sony Ericsson Updater Service via your PC.

      on device
      To check to see whether there's a software update available you should access the update service on the phone, for instructions on how to check for updates click on your device below.

                   
          C510            C902            C905           K550             K800

                 
          K810             K850           W580           W705            W810

                  

          W850           W880           W910            W950           W980

            
          W995                X10               Vivaz

      Sony Ericsson Updater Service via your PC
      If your device is not shown above then you might still be able to update via your PC. In order to use the Sony Ericsson Updater Service you will need a Windows PC, an internet connection, a USB connection cable and your phone. You'll find instructions on how to download and install the Sony Ericsson updater service software on to your PC at the webpage below:

       
      Click here for instructions on how to update your Sony Ericsson phone.


    • View More: Orange Sony Ericsson software update page
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  • Software update for Android on the Sony Ericsson X8

    • How to get it

      Your phone should automatically receive a notification to advise software update is available, but if it hasn't, you can manually check for an update as follows: From homescreen - Menu Key > Settings > About phone > Software update > Update now.

       

      New and improved features:

      • Improved voice quality during call.
      • Support of ANT+ technology, making it possible to connect wirelessly to a wide range of health and fitness products.

    • View More: Orange Software update for Android on the Sony Ericsson X8
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  • Nokia software update page

    • Nokia software update page

      what do I need to do?

      Before updating your phone, please charge your phone fully, and back up all important data, if you haven’t already done so. SIM and memory card data won't be affected but your mobile’s memory maybe re-set depending on the update method chosen.

      There are two ways to update your device; the method for updating your device will depend upon the phone model you have, and the connection that is available to you. If your phone model is shown in the list below,  you can use the on device method. Alternatively, if your device isn’t listed then you should use the Nokia Update Service via your PC.

      on device
      To check to see whether there’s a software update available you should access the update service on the phone, for instructions on how to check for updates click on your device below.

                                   
         3600            5200              5300             5800            6086

                                
          6120            6220               6300           6700             7310

                          
          N73               N80              N85              N96          N97 Mini



            X6 
       

      Nokia Update Service via your PC

      In order to use the Nokia Device Update Service you will need a Windows PC, an internet connection, a USB connection cable and your phone.

      You'll find instructions on how to download and install the Nokia device update service software on to your PC at the webpage below:

      http://www.nokia.co.uk/support/download-software/device-software-update#

      The process is simple and straightforward but if you do have any questions or problems you can contactOrange customer services, who’ll be happy to help you with it.


    • View More: Orange Nokia software update page
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  • update your BlackBerry software via your PC

    • connecting your BlackBerry smartphone to the BlackBerry Desktop Software.

      1. On your computer, open the BlackBerry Desktop Software.

      2. Connect your BlackBerry smartphone to your computer. If prompted, click Yes.

      3. Do one of the following:

      • To start using this BlackBerry smartphone, click Get started with this device.

      • To switch from an existing BlackBerry smartphone, click Copy data and settings from another device. Follow the instructions on the screen to move your data to your new BlackBerry smartphone.

      checking for updates

      1. Click  Check for updates.

      2. If an update is available, review the information on the screen and if you want to install it, click Get update.

      3. After the update is downloaded, close the BlackBerry Desktop Software when you are prompted to.

      4. Open the BlackBerry Desktop Software again to complete the installation.

      5. Click Close when the update is complete.


    • View More: Orange update your BlackBerry software via your PC
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  • update your software via your BlackBerry device

    • First of all you'll need to check for new software updates to install. If an upgrade upgrade icon appears on your home screen (shown below), then go to the install updates tab.

      check for updates yourself

      You can check yourself to see if there are any new updates are available for your phone. Here's how:

      Please note: The steps below are for operating systems 4 and 5 only(OS4,OS5). OS6 will be available soon. 

      1. On the BlackBerry home screen, select the Options icon.

      1. Enter the Advanced Options menu.

      1. Scroll all the way down to the Wireless Update option and click the trackball.

      1. Click Next on the Introduction screen. The Available Upgrades screen lists the current software version on the device. Select Check for Updates.

      1. Any available upgrades will be listed shortly. Select the upgrade you wish to download.

      1. At this point please move on to to the installing the updates section below.

    • View More: Orange update your software via your BlackBerry device
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  • BlackBerry software update page

    • what do I need to do?

      Before updating your phone, please charge your phone fully, and back up all important data if you haven't already done so. SIM and memory card data won't be affected but your mobile's memory may be re-set depending on the update method chosen.

      BlackBerry Update Service via your PC

      In order to use the BlackBerry Device Update Service you will need a Windows PC, an internet connection, a USB connection cable and your phone.

      You'll find instructions on how to download and install the BlackBerry device update service software on to your PC at the webpage below:

      http://uk.blackberry.com/services/devices/#tab_tab_upgrade

      The process is simple and straightforward, but if you do have any questions or problems you can contact Orange customer services, who will be happy to help you.


    • View More: Orange BlackBerry software update page
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  • Software update for the HTC desire (Android 2.2)

    • If you are running software version number 1.22.61.1 then you already can update your device to Android 2.2 (2.17.61.2).

      Your phone should automatically search for software updates, but if it hasn’t, you can manually download this update as follows: From homescreen – Menu Key > Settings > About phone > System software updates > Check now. The update might not appear straight away due to the amount of traffic on HTC’s servers.

      If you are running software version number 1.15.61.10 then HTC has advised us you will first need to update your devices to 1.22.61.1.

      Once you have updated to 1.22.61.1, you can then update to 2.17.61.2 via the method described above.

      To check to see which software version your device is running. From homescreen – Menu Key > Settings > Software information. The number you require is listed as the fifth entry and is labelled “Software number”.

      We highly recommend you update your software over a WiFi connection.


    • View More: Orange Software update for the HTC desire (Android 2.2)
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  • HTC software update page

    • what do I need to do?

      Before updating your phone, please charge your phone fully, and back up all important data, if you haven't already done so. SIM and memory card data won't be affected but your mobile's memory maybe re-set depending on the update method chosen.

      HTC Update Service via your PC

      In order to use the HTC Device Update Service you will need a Windows PC, an internet connection, a USB connection cable and your phone.

      You'll find instructions on how to download and install the HTC device update service software on to your PC at the webpage below:

      http://www.htc.com/uk/support.aspx

      The process is simple and straightforward but if you do have any questions or problems you can contact Orange customer services, who'll be happy to help you with it


    • View More: Orange HTC software update page
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  • Samsung software update page

    • what do I need to do?

      Before updating your phone, please charge your phone fully, and back up all important data, if you haven't already done so. SIM and memory card data won't be affected but your mobile's memory maybe re-set depending on the update method chosen.

      Samsung Update Service via your PC

      In order to use the Samsung Device Update Service you will need a Windows PC, an internet connection, a USB connection cable and your phone.

      You'll find instructions on how to download and install the Samsung device update service software on to your PC at the webpage below:

      http://www.samsungmobile.co.uk/supports/softwaremanuals/softwareUpdateMain.do

      The process is simple and straightforward but if you do have any questions or problems you can contact Orange customer services, who'll be happy to help you with it


    • View More: Orange Samsung software update page
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  • How to update the firmware on a BlackBerry Storm 9500 from Vodafone

    • A help and support guide for upgrading the firmware (software) on the BlackBerry Storm 9500.

      It advises:- 
      How to check the current firmware/software version
      The available options to update the firmware/software and how the process works
      How to check for new updates

      Things to note:-
      We recommend you perform this update within 3G coverage.
      Your phone could be unavailable for a period of approx 2 hours, so please choose a convenient time.
      The software upgrade featured is from 4.7.0.65 to 4.7.0.78. Any future update may vary in file size and time taken to perform the update.



    • View More: Vodafone How to update the firmware on a BlackBerry Storm 9500 from Vodafone
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  • How to check which software version your BlackBerry uses

  • O2 on Twitter

    • The official home of O2 UK on Twitter. Run by the social media team. We’re helping wherever we can. 
    • View More: O2 O2 on Twitter
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  • Vodafone Twitter Page

  • Orange Twitter Page

    • @OrangeHelpers
      We're here Monday to Friday, 9am to 5:30pm, to help with your questions about everything from handsets to contracts, apps to bills & tariffs to texts

    • View More: Orange Orange Twitter Page
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  • O2 Blog

    • Welcome to O2's Blog, where you can pick up news from O2 and subscribe to updates.
    • View More: O2 O2 Blog
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  • Orange Facebook Page

  • Vodafone Facebook Page

  • O2 Facebook Page

  • Vodafone Contact Details

    • Existing Vodafone customer
      You can contact us by calling 191 from your Vodafone phone.

      Already a Vodafone customer and calling from another phone?

      Calling us in the UK
      (Lines open 24 hours*)

      Pay monthly08700 700191
      Pay as you go08700 776655
      * lost and stolen calls only between 8pm and 8am

      Calling us from abroad

      Pay monthly+44 7836 191 191
      Pay as you go+44 7836 191 919

      Not a Vodafone customer yet?

      Pay monthly08080 408 408*

      Please note that your calls may be monitored for quality assurance and training purposes.

      *Opening hours: 8am-8pm Mon to Sun


    • View More: Vodafone Vodafone Contact Details
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  • O2 Pay Monthly Contact Details

    • Pay Monthly Customer ServiceDialCharges
      From your O2 mobile202Free
      From a landline0844 809 02025p / min
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


      Pay Monthly iPhone Customer ServiceDialCharges
      From your iPhone2302Free
      From a landline0844 875 23025p / min
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


       5p per minute from a BT landline, other providers’ charges may vary. 


    • View More: O2 O2 Pay Monthly Contact Details
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  • O2 Pay and Go Contact Details

    • Pay & Go Customer ServiceDialCharges
      From your O2 mobile444525p per call
      From a landline0844 809 02225p / min
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


      Pay & Go iPhone Customer ServiceDialCharges
      From your iPhone230225p per call
      From a landline0844 875 23025p / min
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


      Top-Up LineDialCharges
      From your O2 mobile4444Free
      From a landline0845 606 2277Local rate
      Opening hoursMonday - Sunday24 hours


       5p per minute from a BT landline, other providers’ charges may vary. 
       Local rate from a BT landline, other providers’ charges may vary 


    • View More: O2 O2 Pay and Go Contact Details
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  • Orange Pay Monthly Contact Details

  • Orange Pay and Go Contact Details

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