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Reset the APNs within settings on the iPhone, as follows:

• Settings
• General
• Network
• Cellular data network
• Reset Settings

If you're a Pay Monthly customer but are not on an iPhone tariff then you will need to change two APN settings. Under cellular Data tap the APN setting and change it to mobile.o2.co.uk and then under MMS tap the APN setting and change it to wap.o2.co.uk

If you're a Pay & Go customer then you will need to change two APN settings. Under Cellular Data tap the APN setting and change it to payandgo.o2.co.uk and then under MMS tap the APN setting and change it to payandgo.o2.co.uk

As long as you have iPhone 4 or update iPhone 3G or iPhone 3GS with Apple iOS 4, you will be able to send higher quality picture messages.

If you have Pay & Go for iPhone, you will need to ensure that your data (APN) settings are reset. To check this follow the instructions here:

How do I change my Pay & Go iPhone data settings?

Check out our O₂ Guru TV video below:

Help Videos

How to send an MMS on an iPhone

BlackBerry Messenger  also known as BBM is an instant messaging application which is preinstalled on your phone. You can use BlackBerry® Messenger to communicate with users who have a BlackBerry phone. You can send messages to your contacts, change your status and display pictures. During a chat, you can send files such as voice notes and contact attachments. If your phone has a camera, you can send pictures that you take with the camera.

BlackBerry Help Videos

Sending a picture via Blackberry Messenger

BlackBerry Messenger or BBM comes pre-installed on your phone. Here’s how to find and open it:

On the Home screen, click the Instant Messaging folder 

Click the BlackBerry Messenger icon 

Want to add a new BBM contact quickly?  simply scan their BBM barcode with the camera on your phone, or let them another user scan yours. 
You can also add a new contact if you know the other BlackBerry users unique PIN or E-mail address. See your barcode.

On the BBM contact list screen, press the Menu key and click My Profile.

Click Display My Barcode.

Scan a barcode to add a new contact

• On the BBM contact list screen, press the Menu key and click Invite Contact.
• Click Scan a person's barcode, then click Continue.
• Hold your  phone so that all four corners of the barcode you are scanning appear on your device screen. Continue to hold the  phone until you hear a beep. 
  
  

Use your unique BlackBerry PIN number or Email address to add a new contact

If you want to add a contact who isn’t with you right now? invite them using their unique BlackBerry PIN or email address. To find your own unique BlackBerry PIN number select ‘my profile’ within BBM and your PIN is here.

On the BBM contact list screen, press the Menu key.

• Click Invite Contact.
• Click Enter a person's email address, PIN, or name. Type part or all of the contact information.
• Click the contact information.
• If necessary, change the Send Using field and/or Category fields.
• Click Send.

Note: The person might remain in the Pending category until he or she responds to your invitation.

BlackBerry Help Videos

How to add a contact using a barcode on a Blackberry Torch 9800

You can set notification options, such as vibrate or tone, for BlackBerry Messenger in theSounds/Alert profiles  application. The BlackBerry Messenger New Message item specifies how you are notified of incoming BlackBerry Messenger messages.

The BlackBerry Messenger Alert item specifies how you are notified when a contact that you have set an availability notification for becomes available. The BlackBerry Messenger Groups item specifies how you are notified of BlackBerry Groups activities.

You can let your BBM contacts see what you’re listening to on your BlackBerry phone. On the contact list screen, press the

Menu  key and click My Profile.

Select the Show What I'm Listening To check box.

Press the Menu key and click Save

You can share pictures with all of the members in a group, or individual messenger contacts. You can share pictures that are stored on your phone, or if your device has a camera, you can take a picture. You can mark pictures as favourites, comment on pictures, and add voice notes to pictures.

A group can contain up to 20 pictures. Pictures in a group are deleted from your device automatically after 28 days, unless you mark a pictures a favourite or change the group options to save group pictures to your BlackBerry device or a media card. v

Share a picture with a group

All members of a group can see pictures that you share. Pictures in a group are deleted from your BlackBerry device automatically after 28

days, unless you mark a picture as a favourite or change the group options to save group pictures to on-board device memory or a media card.

1. On the Home screen or in the Instant Messaging  folder click the BlackBerry Messenger  icon.
2. On the contact list screen, in the BlackBerry Groups category, click a group.
3. Click Pictures.
4. Click Share Picture.
5. Click a picture.
6. Type a caption.
7. To add a voice note, click the Add Voice Note icon. Click Record. Click Attach.
8. Click Send.

BlackBerry Help Videos

Sending a picture via Blackberry Messenger

To enter your message centre number:

1. Tap Settings

2. Swipe left or right to applications and tap messaging

3. Tap SMS centre number and enter either, Pay Monthly +447802000332 or Pay & Go +447802092035

4. Tap Save.

To send a text message:

1. Tap Messaging

2. Tap the + symbol.

Check out our O₂ Guru TV video below:

Help Videos

How to send a text on a HTC HD7

To send a picture via MMS:

1. You first need to select the picture you want to send via the pictures widget.

2. Once you have the picture open you should tap and hold down the image until the option for share appears.

3. Press share.

4. The option for Messaging will appear, tap it.

5. Type in the name of the contact or the phone number you want to send your picture to and then press send.

Check out our O₂ Guru TV video below:

Help Videos

How to send a MMS on a HTC HD7

On Windows 7 Phones its not possible to edit the MMS settings. The only way to change the settings is to do a full factory reset.

Please note, that if you do a full factory reset, this will delete all your information from the phone. You'll need to back up your data before you do this.

X10 and X8

To save you from having to edit the message centre number when you insert a new SIM, the phone automatically reads the number off your SIM card and can not be edited.

Vivas

To check/change the message centre number:

1. Press Menu (white key) 
2. Tap Messaging
3. Tap Options (left soft key)
4. Tap Settings
5. Tap Text message 
6. Tap Message centres
7. Tap Options (left soft key)
8. Tap New message centre
9. Tap Message centre name and tap on the word box, then enter a name for your message centre then tap the Green tick
10. Tap OK
11. Tap Message centre number and tap on the word box, then enter either, Pay Monthly +447802000332 or Pay & Go +447802092035
12. Tap the Green tick then tap OK
13. Tap Back (right soft key) twice
14. Tap Message centre in use
15. Tap your new message centre.

W995

1. Press Menu (Navi key)
2. Highlight Settings and Select (press Navi key)
3. Highlight Connectivity and Select (press Navi key)
4. Highlight Message settings and Select (press Navi key)
5. Highlight Text message and Select (press Navi key)
6. Highlight Service centre and Edit (press Navi key)
7. Highlight New ServiceCentre and Add
8. Enter either, Pay Monthly: +447802000332 or Pay & Go: +447802092035 
9. Press Save (press Navi key) 
10. You will now see the message "Set as active service centre?". Select Yes (press Navi key).

X10 and X8

To turn off/on the predictive text:

1. Press the Menu key 
2. Tap Settings 
3. Tap Locale & text 
4. Tap Android keyboard 
5. Tap the Tick (to add or remove it) next to Show suggestions.

Check out our O₂ Guru TV videos below:

Help Videos

How to turn off predictive text on a Sony Ericsson Xperia X10

Help Videos

How to use predictive text on a Sony Ericsson Vivaz

To check the Message Center Number on an iPhone all you need to do is to enter: *#5005*7672#

You will then see:

• settings interrogation succeeded
• service center address
• will then show.

Before you can set up your BlackBerry to send and receive MMS you need to make sure that your price plan includes BlackBerry services.
Your price plan includes BlackBerry services if GPRSor EDGE displays in capital letters or if the 3G symbol has the 4 dot BlackBerry symbol next to it in the top right handside of the screen.
You also need to set up email on your BlackBerry before you can send and receive MMS. If you have not yet set up email on your BlackBerry please go to the To set up to send email section.

There are 2 ways to send MMS:

1. Press Menu
2. Select Messages
3. Press Menu
4. Select Compose MMS
5. Select a contact or enter the details of the recipient
6. Enter a subject for the message (Optional)
7. Press Menu
8. Then select what type of content you want to attach
9. Choose the file
10. Select a resize option
11. Press Menu, select Send.

1. Press Menu
2. Select Media
3. Select content you want to send
4. Press Menu
5. Select Send/Share
6. Select Send As MMS
7. Select a contact of enter the details of the recipient
8. Select a resize option
9. Press Menu
10. Select Send.

Short of placing a total text messaging bar on your phone, there is little Vodafone can do to prevent you from receiving text messages.
There are many ways in which third parties may have got your mobile phone number in order to send these unsolicited messages, particularly from download websites. Some parties simply randomly pick numbers to target with their messages.

You should always: 

• reply to the sender with the word STOP
• forward the unwanted text messages to VSPAM (shortcode 87726) if you continue to receive them.

Monthly / Pay as you go

This message means that you need to get your phone set up to send and receive picture messages. To get this done simply contact Customer Service.

Contact Customer Service 

If you have had this done within the past 48 hours, but are still receiving the message, your phone probably has not been updated by the network. To refresh your phone on the network just turn your phone off for 5 - 10 minutes and then back on again. 

Once set up, you will only get text messages referring you to www.vodafone.co.uk/getmyphoto if you do not have a picture phone.

Business

This message means that you need to get your phone set up to send and receive picture messages. To get this done simply contact Customer Service.

Contact Business Customer Service

If you have had this done within the past 48 hours, but are still receiving the message, your phone probably has not been updated by the network. To refresh your phone on the network just turn your phone off for 5 - 10 minutes and then back on again. 

Monthly / Pay as you go

If you are unable to receive picture messages on your phone, the first thing to do is use the link below and follow the simple steps under picture messaging. In most cases this will resolve your problem.

Can't receive picture messages

If you have been through these steps and are still having trouble there are two most likely causes:

Phone settings - In order to send or receive picture messages on your phone, you need to have the correct settings in place. They could be wrong for several reasons but it is easy to confirm this and rectify any problem, just go to our Phone and device support and pick your make and model of phone.
Then select Configuration settings on the right hand side of the page - for most models we can send the settings directly to your phone - just follow the prompts.

Go to Phone and device support

Account settings - As your network provider, Vodafone needs to set up the capability to send and receive picture messages on your account.
If you think this may not have been done, simply contact us to confirm. If it is not set up we can easily sort it out for you.

Contact Customer Service

Business

If you are unable to receive picture messages on your phone, the first thing to do is use the link below and follow the simple steps under picture messaging. In most cases this will resolve your problem.

Can't receive picture messages

If you have been through these steps and are still having trouble there are two most likely causes:

Phone settings - In order to send or receive picture messages on your phone, you need to have the correct settings in place. They could be wrong for several reasons but it is easy to confirm this and rectify any problem, just go to our Phone and device support and pick your make and model of phone.
Then select Configuration settings on the right hand side of the page - for most models we can send the settings directly to your phone - just follow the prompts.

Go to Phone and device support

Account settings - As your network provider, Vodafone needs to set up the capability to send and receive picture messages on your account.
If you think this may not have been done, simply contact us to confirm. If it is not set up we can easily sort it out for you.

Contact Business Customer Service

you can activate T9 only when you are using the Compact QWERTY or the Phone keypad

To activate, ensure XT9 is highlighted green on the keypad

To deactivate, ensure ABC is highlighted green on the keypad

message centre number

• In the Message list, press Menu, and then tap Settings then Text message options
• select Service centre
• tap to Change the Number, ensure +447973100973 is showing

An onscreen magnifying glass helps you position the insertion point for typing and editing text. You can select text to cut, copy, and paste.

Position the insertion point:

Touch and hold to bring up the magnifying glass, then drag to position the insertion point.
 

Select text:

Tap the insertion point to display the selection buttons. Tap Select to select the adjacent word or tapSelect All to select all text. When you're typing, you can also double-tap to select a word. In read-only documents, such as webpages, or email or text messages you've received, touch and hold to select a word.

Drag the grab points to select more or less text.

Cut or copy text:

Select text, then tap Cut or Copy.

Paste text:

Tap the insertion point and tap Paste. The last text that you cut or copied is inserted. Or, select text and tap Paste to replace the text.

Undo the last edit:

• From the Home screen, tap the All apps tab.
• Scroll down to and tap Messages.
• Tap Compose message.
• Tap the Add recipients icon.
• Tap the required contact.
• Tap OK.
• Enter the SMS message, then tap Send.

• From the Home screen, tap the All apps tab.
• Scroll down to and tap Messages.
• Tap Compose message.
• Tap the Add recipients icon.
• Tap on the required contact.
• Tap Done.
• Enter the MMS message, then tap the Attach icon.
• Tap the required media.
• Tap Gallery.
• Tap the required location.
• Tap the required image.
• Tap Send.
• The MMS message has now been sent to the recipient.

while typing a new message 

• press the Settings key to show the keypad settings
• tap XT9 so the green tick shows to activate
• tap XT9 so the green tick doesn't show to deactivate
• tap Back

• From the Home screen, tap the Messaging icon.
• Tap New message.
• Tap Add recipient.
• Tap the required recipient.
• Tap the Write message field.
• Enter the MMS message, then tap the Media icon.
• Tap the required media.
• Tap Gallery.
• Tap the required image gallery.
• Tap the required the image.
• Tap Send.

• From the Home screen, tap the Messaging icon.
• Tap New message.
• Tap Add recipient.
• Tap the required recipient.
• Tap the Write message field.
• Enter the SMS message, then tap Send.

Here are a few of the basic functions of BlackBerry® Messenger:

getting started – first use

1. open the applications tray

2. tap the messenger icon 

3. enter a display name, this is the name that will be shown to people you are messaging.

4. you now need to create a contact entry that represents you. Tap OK. You can either tap an existing contact entry for yourself or tap New Contact to create one.

5. enter your personal details, as required then press the Menu Key , and tap Save, press the arrow key to return to the messenger screen. You are now ready to invite a contact

how to invite a contact

You must invite contacts in order to use BlackBerry® Messenger

1. in BlackBerry Messenger, tap Invite Contact.

2. tap Invite by sending PIN or email message

3. enter the PIN of the contact’s BlackBerry you wish to add, make sure you select PIN once entered. You can also send an invite via email if you have the contact’s email address, but you need to have already setup an email account on your phone to do this.

4. the contact will now appear in your pending list until approved on the other Blackberry. Once authorized you will be able to send messages to the new contact.

how to start a conversation

1. in BlackBerry® Messenger, on the contact list screen, tap a contact.

2. type a message.

3. press the enter key.

how to end a conversation

1. in BlackBerry® Messenger, during a conversation, press the Menu Key .

2. tap End Chat

Help activating and deactivating Orange Messenger

You can can register directly from your phone by going to this page on your mobileorangeworld.co.uk/p/owl/home or go to the Chat & Flirtsection from the Orange World homepage.

The link is only visible if you have a compatible phone. 

What do I need to activate the service?
To activate Orange Messenger by Windows Live^TM you need to be an Orange mobile or broadband customer.

You'll also need: A compatible mobile with at least 100k of memory. (See the phone checker on the next tab for a list of compatible mobiles) and PC with at least Windows XP.

What else will my PC need?

• if you've already activated Orange Messenger by Windows Live^TM you'll need to download the latest version of Windows Live Messenger onto your PC, from the Preferences menu on this site.
• if you haven't yet activated Orange Messenger by Windows Live^TM, you can download the latest version of Windows Live Messenger^TM from the Download section on the site.

Which email address should I use to create my Orange Messenger by Windows Live^TM account?
If you already use Windows Live Messenger^TM or MSN Messenger, you can use your usual address, whether it's your Orange, Wanadoo or Freeserve email account or a Windows Live, Hotmail or MSN address.

If you don't use Windows Live Messenger^TM or MSN Messenger, you must create an Orange Messenger by Windows Live^TM account using your Orange email address. If you don't know this address this will usually be the username you use to login to your Orange broadboand account. If you don't know this you can either, call your usual customer service department or, from the Orange portal, go to Options in your Orange email.

I don't have an Orange email address - how do I create one?
It's easy - just go to the Email channel and create it there. Find out more about webmail >>

Why do I need to sign in?
This service is reserved for Orange customers. To guarantee confidentiality, you need to sign in at the Orange portal.

Can I activate Orange Messenger by Windows Live^TM directly from Windows Live Messenger^TM or MSN Messenger?
No, to activate the service you need to register in the Download section of the site.

How do I install and download the service?
You'll need to download Orange Messenger by Windows Live^TM on both your mobile and your PC.

• Go to the Download section of the site, and follow the activation instructions.
• You'll be asked to choose the model of your mobile, then you'll receive a text message to download and install the software on your mobile.
• Finally, to complete activation you'll be asked to download the latest version of Windows Live Messenger? onto your PC.

I've already downloaded Orange Messenger by Windows Live^TM on my PC - how can I activate it on my mobile?
If you were already an Orange Mobile customer when you started using Orange Messenger by Windows Live^TM, go to the Preferences section of this site to receive the text message which allows you to download and install the software on your mobile.

How can I activate the service on my Orange mobile once I've downloaded in onto my PC?
So, you've already activated the service and you use it on your PC - now, you want to use it on your mobile. There are a couple of ways to do this:

If you were already an Orange Mobile customer when you first registered, visit the Preferences section of this site, to receive the text message which will enable you to download Orange Messenger by Windows Live^TM on your mobile. 

If you were an Orange Broadband customer when you registered, and you've also become an Orange Mobile customer, go to the Download section of this site and select your handset model. To activate the service, follow the steps - you'll then receive a text message enabling you to download and install the software on your mobile. 

As a mobile customer, can I also use the service via my PC?
Of course!  You just need to download the latest version of Windows Live Messenger^TM to your PC, from the Preferences section of this site.  Once you've downloaded it, you'll have Orange Messenger by Windows Live^TMon your mobile and PC.

What happens if I deactivate the service?

• You will lose the service on your PC and mobile.
• You'll still find Windows Live Messenger^TM on your PC, with your contacts list.

To deactivate Orange Messenger by Windows Live^TM, sign-in, go to the Preferences tab and click onUnsubscribe.

^† 5p per minute from a BT landline, other providers’ charges may vary. 

^† 5p per minute from a BT landline, other providers’ charges may vary. 
^‡ Local rate from a BT landline, other providers’ charges may vary 

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