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It depends what you're looking for from your tariff. We have a range of tariffs to suit different kinds of customers. For example, some tariffs:

• have fixed or capped prices to help you budget
• reward you for using less energy
• can be managed online and via SMS text message
• use 100% carbon neutral gas so they're better for the environment
• help you know exactly how much you're paying each month so it's easier to budget
• can help you make long-term savings

Find out how to make sure you get the best deal from us.

If you want to know what tariff you're on you can check your bill - your tariff is on the right, under your Customer Reference Number.

Alternatively, you can check your tariff online. It's easy to register, register for an online account now.

Once you have registered, you can check your tariff by:

1. going to 'Your Accounts page'.
2. choose either your Gas or Electricity account, by selecting the green'view account' button
3. you will be able to view your tariff, just below your current balance
4. if you click on the 'what's this' link, as shown below, you will see all your tariff information, including the price you are paying, any cancellation charges, if appropriate

You can check your previous tariffs by going to your 'bill history' tab and selecting the date of the bill you want to check, your tariff will be displayed in your 'Account details' on the right of the page.

If you think your tariff is incorrect, please Contact us, selecting the options gas/electricity enquiries and tariff/prices.

If you want to know when your current tariff ends you can check your bill, it's on the right, under your Customer Reference Number.

Alternatively, you can check your tariff end date online. It's easy to register,register for an online account now.

Once you have registered, and logged in, you can check your tariff end date by going to:

1. 'Your Account' page.
2. choose either your gas or electricity account, by selecting the 'view account' button
3. select the 'view statement' option
4. select the 'download a PDF copy of your statement' option, this will open in a new window
5. the end date of your tariff is shown on the right of this page

We will contact you just before your tariff ends. We'll tell you when your tariff end date is and explain the new tariff we recommend for you. If you would prefer a different tariff, read more about our current tariffs.

You can see when your current tariff is due to end by checking online 
in 'your account' or looking at any recent bill from us.

You can also get a quote for a different tariff.

It depends on your tariff. Some of our tariffs can be transferred to your new address when you move. These are called portable tariffs. Tariffs that can't be transferred are called non-portable tariffs.

Check the tariff page to see if you can transfer your tariff. You'll need to select your current tariff from the available list and view the terms and conditions.

You can tell us about your move online. If you've registered to manage your accounts online, log in and select 'move home' from the left hand menu.

If you're not registered, use our moving home tool.

Want to change your tariff when you move?

Depending on which tariff you're on, we may charge a cancellation fee. Check your terms and conditions for details or call us on 0800 048 0202*, we're open from 8am-8pm, Monday-Friday and 8am-6pm on a Saturday.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

EnergySmart™ is a free service that is available with the majority of British Gas tariffs. EnergySmart™ is not available, if you're on one of the tariffs listed below:

• All WebSaver tariffs
• Standard Pay As You Go Energy (This would also require a pre-payment to credit meter exchange and potential credit vet)

If you would like to sign up to EnergySmart™ today (including customers who would need to switch from a tariff listed above) then please
sign up online now.

EnergySmart is the only service to offer accurate monthly billing, unique online management tools and a free electricity monitor putting you in control of your energy usage

Our simple online tools help you compare, manage and reduce your usage, you can even find out how your energy usage compares to other British Gas customers, see how you rank against them and get personalised advice to help you improve your position.

The service is free and can be added to most of our tariffs.

1. Monitor your usage with a free electricity monitor. 
   See exactly how much energy you're using. It will encourage you to make small energy saving changes to help you save money.
2. Take control with accurate monthly billing. 
   Put an end to estimated bills with monthly billing. Submit your monthly meter readings online, via our iphone app. or by SMS, so you only pay for what you use.
3. Compare your energy usage to other British Gas customers, 
   You can compare your usage with similar households in your area using our consumption comparison tool and we will give you personalised advice on ways to reduce your usage
4. Smart and simple online tools Stay in control online with easy access to your account anytime, so you can check your bill, submit a meter reading, and monitor your gas and electricity use over the year
   
   

Useful additional tools include: 

a. Predictive spend calculator
b. Consumption history information
c. Energy Saving help and advice

To use EnergySmart you need to:

• provide regular meter readings
• pay your bills monthly using a payment method of your choice

Sign up to EnergySmart now.

Don't worry - we'll give you an estimated reading this time. We'll base it on your previous energy consumption and average customer use for the time of year.

Next month you can pick up where you left off, reading your own meter.

There are usually a few days between the date we ask for the meter reading and the date we calculate your bill. We always take your meter readings into account but have to estimate your energy usage for those extra few days.

If the estimate was slightly out, this will right itself next month when you send us your next meter reading.

If you would like to own a colour monitor in addition to the black & white monitor that you received when you signed up then you have the option of purchasing one from us by calling 0800 294 9159*. The monitor costs £39.99 and you will need to pay with either a debit or credit card.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

Each segment of the Real-time Consumption Bar will light up when the consumption exceeds the value shown in the table below.

For black and white monitor customers:

If you want to reset the electricity monitor and erase all consumption data, tariffs and targets, press and hold the 'Up' and 'Down' buttons whilst turning power on to the display. This will erase all settings and stored data.

For colour monitor customers:

If you let the monitor naturally power down then all consumption data will be erased.

For black and white monitor customers:

This is very unlikely but if you think your display is picking up another transmitter, repeat the pairing exercise to connect the display to your own transmitter.

For colour monitor customers:

Colour monitors only pair to one sensor so this won't be a problem.

If you have a 'black and white' monitor models then more than one display can be used with a single transmitter. Just put both display units into pairing mode at the same time, and then press the 'Pair' button on the transmitter.

You can download more information for your monitor below:

Colour monitor.

Black and White monitor.

The electricity monitor is a good indication of your approximate electricity consumption, but it does not measure your consumption with 100% accuracy. We still use your electricity meter readings to calculate your bills.

We send email and/or SMS text reminders when your meter reading is due. To update your email address, mobile number or other details, log in to your online account.

If you have a 'black and white' monitor models then more than one display can be used with a single transmitter. Just put both display units into pairing mode at the same time, and then press the 'Pair' button on the transmitter.

You can download more information for your monitor below:

Colour monitor.

Black and White monitor.

The electricity monitor is a good indication of your approximate electricity consumption, but it does not measure your consumption with 100% accuracy. We still use your electricity meter readings to calculate your bills.

We send email and/or SMS text reminders when your meter reading is due. To update your email address, mobile number or other details, log in to your online account.

For black and white monitor customers:

We expect the batteries to last for at least two years. Toward the end of their life the Battery symbol will flash to let you know to replace them. Do not use rechargeable batteries.

For colour monitor customers:

The Lithium battery supplied in your sensor should last.

The Communications symbol will flash if:

The display unit and transmitter are unable to communicate, read more.

The display unit is receiving data from two transmitters (only with the black & white monitor model). Try pairing the display unit with the transmitter again to eliminate the other transmitter.

The electricity monitor is designed to operate in a home environment over a range of 20/30 meters depending on your monitor type (colour monitors have a 20m range and black & white monitors have a 30m range), with up to two walls in between the transmitter and display. If the units are set further apart, then you may need to bring them closer together to communicate.

Other reasons for the units not communicating may be:

Radio interference: This is unlikely in a home environment, but try moving both the transmitter and display unit away from any possible source of interference including large metal objects e.g. a fridge.

Dead batteries in the sensor/transmitter: Check the LED light is illuminated with the batteries inserted? If not then try using new batteries.

As standard we match every unit of electricity you use at home by putting a unit of renewable electricity into the national grid. This is the base level of a green tariff but to make a difference you have to create an additional benefit.

We do that with two elements, one for you and one for the community. Firstly, for everyone that signs up we give them a choice of energy efficiency product to help them use less energy at home, and reduce their carbon emissions (and save money of course). Secondly, we also donate £10 into the energyshare fund on your behalf, this money is used to fund community energy projects that are working to directly reduce how much energy they use, and to generate renewable energy locally.

The energyshare tariff matches every unit of electricity a tariff member uses by supplying the national grid with the same amount of electricity from 100% British renewable sources. This is audited by the Green Energy Supply Certification Scheme and we match it from renewable sources such as the Lynn and Inner Dowsing wind farm off the coast of Lincolnshire.

We do that by retiring Renewable Energy Guarantees of Origin and Levy Exemption Certificates, meaning that this electricity can't be double counted. The British Gas fuel mix refers to the total mix of energy sources for the whole of British Gas' electricity supply, including other tariffs. Renewable sources make up 6.8% of this amount.

No, energyshare is the same cost as British Gas' Standard tariff, so you won't pay any extra to be an energyshare member.

Sign up for energyshare now.

You can become a member by visiting energyshare or by calling the energyshare membership team at British Gas on 0800 980 8522.* We're open weekdays 8am - 8pm and Saturdays 8am - 6pm.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

When you become a member of energyshare, you'll also be able to choose from the following free products. They're all designed to help you to save energy, and reduce your carbon emissions at home (and to save money of course).

You can choose from:

• an electricity monitor - this provides you with a real time estimate of your electricity consumption. It's simple to set up and has been shown that it can help you to save around 10% of your annual electricity bill
• a single socket standby saver - this plug socket automatically turns the TV off when the remote control is used to switch it to standby, saving any electricity that would be wasted by leaving your TV in standby mode
• a water widget and Eco Kettle - this bundle can change the way you use water in the home. The Eco Kettle can help you save 31% on your energy use every time you boil water and the water widget connects to your shower to reduce the water it uses by up to 70%
• radiator panels - these simple panels slide behind your radiators to reflect heat back into the room rather than out of the windows and through the walls, helping you to save energy and money

energyshare is our exciting new tariff, which matches the electricity you use with electricity from 100% British renewable sources - at the same price as our Standard tariff. For every unit of electricity you use, we will supply the same amount of electricity back into the grid from renewable sources such as offshore wind farms, like Lynn and Inner Dowsing off the coast of Lincolnshire.

As an energyshare tariff member you'll also get a free energy saving gadget and we'll make a contribution to the energyshare fund for every year you're with us. The energyshare tariff is independently certified as meeting Ofgem's Green Supply Guidelines so when you sign up you can be confident that you'll be making a real, measurable environmental difference without paying more.

There's more to energyshare than just a tariff. British Gas and River Cottage are energyshare's founding partners, it gives everyone the opportunity to get involved in sourcing, using and even generating their renewable energy. Energyshare is giving individuals and communities more control over where their energy comes from, bringing people together in person and online to help community renewable energy projects that are already happening and to inspire and support even more.

By being a member of the energyshare tariff you are supporting this community through the energyshare fund and will get the chance to vote on it's spent. You can find out more at www.energyshare.com