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There are many different ways that you can pay your bill, as detailed below.

If you’re not paying by Direct Debit or Continuous Authority Mandate (where payments are taken on a pre-determined date), payment should be made straight away.

The length of time it takes for a payment to reach us and show on your account depends on which payment method you choose to use.

Working days are classed as Monday to Friday only (excluding bank holidays).

When deciding how to pay your bills please remember that most payment methods incur a monthly administration charge of £3.58 for each phone on the account, but if you pay by Direct Debit then you won’t be charged this. If the charge is applicable to you then it will automatically be added to your bill each month.

To find out how to make a payment first choose a method from the list below and then click on the link for full instructions.

Direct Debit

how to pay a bill by Direct Debit

Credit/Debit Card

how to pay a bill using a credit or debit card on Your Account

how to pay a bill using a credit or debit card on the 150 / 07973 100 150 automated service

how to pay a bill using a credit or debit card with a customer services agent

how to pay a bill using a credit or debit card in an Orange Retail store

how to pay a bill using a credit or debit card in a bank

Continuous Authority Mandate (CAM)

how to pay a bill by Continuous Authority Mandate (CAM)

Cash

how to pay your bill using cash in an Orange Retail store

how to pay your bill using cash in a bank

Cheque

how to pay a bill by posting a cheque

how to pay a bill by cheque in a bank

Internet Banking

how to pay a bill by Internet Banking

Some of our tariffs come with International Traveller Service(ITS) which means you will enjoy discounted rates compared to our standard prices, when you make and receive calls abroad. To check if your tariff has ITS log on to MyO2 and you will be able to see what bolt ons are included within your tariff within the My Bolt On’s Summary section

View call charges International Call Service 

Your inclusive data and Wi-Fi allowances only apply to usage in the UK. Downloading 1MB of data in an EU country will cost £3 and the same amount of data in a non EU country will cost £6. We will stop charging you for data abroad when your data usage reaches £40 (inc VAT) wherever you are in the world, you can then use up to 50MB without any additional charges.

We'll also send you alerts when you've spent £20 and £40; when you're nearing the 50MB limit and if you reach it. If you do reach 50MB; your data service will automatically stop, so if you want to use more you'll need to opt in to a higher spending cap (ideally before you go) by calling Customer Services.

To use your data on your iPhone abroad you will need to ensure that you have data roaming switched on, to do this you need to follow the below steps:

• Settings

• General

• Slide the Data Roaming switch across to yes

If you're abroad Wi-Fi will be subject to local charges.

Please note some of the unique features of this iPhone automatically use data services. You may wish to turn off some of these services before you travel e.g. automatic email updates. You can do this by selecting - Settings – General – Network – Data Roaming – switch button to 'Off'.

View our popular questions below to get more support with your online bill, including how to see an itemised bill, see what you’ve used since your last bill, check how many minutes and texts are left this month, and get a VAT invoice.

Or view our interactive help guide

Yes. Here's how: 

1. Sign in to 'View my bill'
2. Choose 'My bill' on the left hand side
3. Choose 'Recent charges'
4. Choose 'What I’ve used'
5. Select 'Messages'
6. Click 'Total cost of messages sent'.

We'll take the payment for your final bill by Direct Debit as normal. If you cancel your Direct Debit before we take the money, you'll need to make a one-off payment. You can do it by debit or credit card – here's how: 

1. Sign in to My O2
2. Click 'My Bill' on the left.
3. Click 'Payments' on the left of the screen.
4. Click 'Make a payment' again on the left.
5. Follow the instructions to pay by debit or credit card.

Yes. 

1. Sign in to your current bill.
2. Click 'My bill' on the left.
3. Click 'Previous bills' again on the left.
4. Choose the bill you want to look at from the drop-down list in the 'Select Bill' box

1. Pay online with a debit or credit card.
2. Call our automated payment line on 202 from your O2 mobile and choose option 1 and then option 3.
3. Set up a Direct Debit. To do it, get in touch.

1. Go to My O2 and choose 'My bill' on the left hand side 
   
   
2. Click 'Payments' on the left of the screen. 
   
   
3. Choose 'Make Payment'. 
   
   
4. Go to the 'Payment Type' drop-down box and choose 'Bill Payment'. Then choose the credit or debit card you want to use from the 'My Card' drop-down box. 
   
   
5. Click 'Make Payment'. 
   
   
6. Type in your payment details. Tip: If you want to pay a different amount, change the selection from 'Balance Due' to 'Other Cost (£)'. Type in the amount you want to pay (including VAT) and click 'Make Payment'. 
   
   
7. Check that everything's correct. Then confirm the payment.

Monthly

To view your bills online, just log into My account. You’ll see a menu on the left hand side of the screen – select My bill and follow the on-screen instructions. If you haven’t yet registered for My account, you can do so at any time.

Login to My account

Register for My account 

We have made a video with Gerry to help explain how your bill looks and what it all means - it covers everything from your first bill through to going abroad and upgrading. You can watch it online now 

Ask Gerry about your bill

Pay as you go

You won’t have any bills on pay as you go, but you can still use My account to top up your phone, check your credit and manage your other services online.

Go to TopUp Online

Business

As a business customer, you have your own dedicated online billing service. If you already have an online account, you can log in at any time.

Register for business online billing 

Login to business online account management

Monthly

Simply follow the link below.

To register for online billing, you will need:

• your billing account number (this can be found at the top of your phone bill)
• your mobile phone - make sure it is switched on
• your mobile phone number (enter *#100# SEND to check, if you are unsure)
• your email address
• your postal address.

Pay as you go

Pay as you go is a non-billing service but you can TopUp your phone and manage your other services online. 

Go to TopUp Online

Business

Business have their own online billing service which is slightly different from the pay monthly one.
To register for business online billing, you'll need both a Vodafone mobile number and a copy of a Vodafone bill for that number. 

You need a copy of the bill as part of the security check, and you need the mobile phone as we may send you an access code by text message.

Register for business online billing

We’ve made a video to help explain everything you see on your bill – and what it all means. It covers everything from your first bill through to going abroad and upgrading. Or, you can read our simple online guide.

Ask Gerry about your bill

Or you can read a simple guide online - open the attachment below (PDF Doc: 1.35MB). 

If you’re a pay as you go customer, you won’t get any bills from us.

Attachments

• Your_bill_explained_29.09.09.pdf

Monthly

Your first bill includes a proportionate amount of line rental plus any other usage charges from your date of joining to the date of your first bill.
It also includes the following month's line rental, line rental is always billed in advance. 

We have made a video with Gerry to help explain how your bill looks and what it all means - it covers everything from your first bill through to going abroad and upgrading. You can watch it online now 

Ask Gerry about your bill

Pay as you go

Pay as you go is a non-billing service.

Business

Your first bill includes a proportionate amount of line rental plus any other usage charges from your date of joining to the date of your first bill.
It also includes the following month's line rental, line rental is always billed in advance.

Monthly

If you register for My account you can see your bills online for free. If you want itemised paper billing this costs £1.54 a month for each number. Just text ITEMISED to 97888 and we'll text you back when it's done.

We have made a video with Gerry to help explain how your bill looks and what it all means - it covers everything from your first bill through to going abroad and upgrading. You can watch it online now 

Ask Gerry about your bill

Register for online billing

Pay as you go

Business

You can register to see your bills online - this is a free service.

To register for business online billing, you'll need your Vodafone mobile phone handy - as we may send you an access code by text message. You'll also need a copy of your Vodafone bill for that number - as part of the security check. Once you are registered you will get your paper summary bill only. 

If you don't want this, simply let us know and we will remove it for you.

If you want itemised billing on your paper phone bill we can do this, however there will be a minimum charge of £1.54 per mobile number per bill.

Register for business online billing

Monthly / Business

This is because any text message longer than 160 characters is broken into more than one message. These will show as being sent at the same time.

Pay as you go

Pay as you go is a non-billing service.

Monthly / Business

If you pay your bill other than by direct debit - such as credit card, cheque or cash - then you will be charged payment administration charges or admin charges. This is because those methods of payment have higher processing costs than direct debits.

Pay as you go

Pay as you go is a non-billing service.

Monthly / Business

CFU is an abbreviation for Call Forward Unconditional.

This is when you redirect all your incoming calls to another number (mobile or fixed line) - the redirect leg of the call is chargeable. Redirecting to Voicemail is free of charge.

Pay as you go

CFU is an abbreviation for Call Forward Unconditional.

Pay as you go is a non-billing service.

Monthly / Business

When Cr appears on your bill, this is a credit to your account.

Pay as you go

Pay as you go is a non-billing service.

Monthly / Business

ICS is an abbreviation for International Call Saver. This is an add on to your price plan which gives you cheaper calls from home and abroad.

More about International Call Saver

Pay as you go

Pay as you go is a non-billing service.

Monthly / Business

This could be your Vodafone Voicemail number. This number will show on your bill if you pick up messages when abroad. 
We have recently moved everyone from individual voicemail numbers to the generic access number - +447836 121 121

Another number that could show on your bill is the Vodafone message centre number+447785016005. All text and picture messages are sent automatically to this number then forwarded to the intended recipient's number.

Pay as you go

Pay as you go is a non-billing service.

Monthly

There are lots of ways you can pay your phone bill:

• Direct Debit - this is the simplest way for you to pay your phone bill. For all other methods of payment we charge an administration fee. To set up a Direct Debit contact customer services on 191 from your Vodafone mobile, or on 08700 700191 from a landline.
• Pay online - to pay online you'll need to log in to My account. Then select Make one off payments by card and follow the on-screen instructions.
• By credit or debit card - please call customer services on 191 from your Vodafone mobile, and have your card details ready.
• By BACS - our sort code for BACS payments is 20-00-00 and our account number is 30830208. Please enter your account number and name as a reference.
• By post - please make your cheque payable to Vodafone Limited and include your full account number on the back. Send your cheque and Giro slip from your bill to us seven days before the payment date. Please do not post cash. The address is: Vodafone Limited, PO Box 932, DONCASTER, DN4 5XW.
• At a bank - you can pay by cash or cheque at any bank. Please make your cheque payable toVodafone Limited and include your bank account number on the back. If you don't have an account at the particular bank where you make the payment, they may not accept your payment or they may charge a fee.

Pay as you go

If you are a pay as you go customer you will not receive any bills.

Business

There are lots of ways you can pay your phone bill:

• Direct Debit - this is the simplest way for you to pay your phone bill. For all other methods of payment we charge an administration fee. To set up a Direct Debit contact customer services on 191 from your Vodafone mobile, or on 08700 700191 from a landline.
• Pay online - to pay online you'll need to log in to My account. Then select Make one off payments by card and follow the on-screen instructions.
• By credit or debit card - please call customer services on 191 from your Vodafone mobile, and have your card details ready.
• By BACS - our sort code for BACS payments is 20-00-00 and our account number is 30830208. Please enter your account number and name as a reference.
• By post - please make your cheque payable to Vodafone Limited and include your full account number on the back. Send your cheque and Giro slip from your bill to us seven days before the payment date. Please do not post cash. The address is: Vodafone Limited, PO Box 932, DONCASTER, DN4 5XW.
• At a bank - you can pay by cash or cheque at any bank. Please make your cheque payable toVodafone Limited and include your bank account number on the back. If you don't have an account at the particular bank where you make the payment, they may not accept your payment or they may charge a fee.

Monthly

If you are having financial problems, or have a drop in income, and have a bill to pay then please contact Customer Service (their number can be found at the top of your bill), and ask to speak to the Credit Control team.

They will be able to work out a mutually beneficial payment plan to ensure your mobile service is not stopped due to non-payment. Please be aware though that repeated non-payments may result in the phone being barred until payment is made. 

Contact Customer Service

Pay as you go

Pay as you go is a non-billing service.

Business

If you are having financial problems, or have a drop in income, and have a bill to pay then please contact Customer Service (their number can be found at the top of your bill), and ask to speak to the Credit Control team.

They will be able to work out a mutually beneficial payment plan to ensure your mobile service is not stopped due to non-payment. Please be aware though that repeated non-payments may result in the phone being barred until payment is made. 

Contact Business Customer Service

Orange invoice you a month in advance for plan and bundle charges and monthly in arrears for call and message charges, you'll receive a bill from us each month to tell you how much you need to pay.

There are 2 different ways that you can choose to receive your monthly bills:

• Paper Bill- this is where you’ll receive your bill through the post each month

• E-bill- this is 'electronic billing' accessed through Your Account. An e-bill displays the same detail as the itemised printed bill, split over a series of tabs to make viewing easier for you. You can also download and print a copy of the bill in PDF format.

If you choose e-billing it will be your responsibility to check your e-bills through Your Account online via the Orange website. We'll send you a text message each month to let you know your bill is ready to view. This text is an automatic prompt and can't be turned off.

We've put together a guide to your Orange e-bill to help you understand e-billing when you first start using it.

If you haven't yet signed up to receive e-bills you can still view up to 18 months of your bills in PDF format via Your Account. E-bills will start being generated on your bill date after signing up.

There are 2 ways that you can change your bill type:

• By accessing Your Account and selecting 'billing and payments', you’ll then be able to see how your account is currently set up to receive bills and there will be a link to click on so that you can change this.

• By calling 150 from your handset or 07973 100 150 from a landline and speaking to a Customer Services agent (call charges may vary).

If you would like your bill in a format specifically designed for a visual or hearing impairment we have several options that are available to you:

• Braille

• Large print

• CD

• Plain text (you’ll need Text to Speech software to be able to receive your bills this way).

You will continue to receive an original bill and the additional specially formatted bill will arrive approximately 7 days later.

The specially formatted bills will be free of charge, however if you choose to receive the original bill in paper format then the standard monthly charge of £1.54 per account per month will be applicable (unless it’s free as part of your plan). Also, any copy bill requests will still be subject to the standard charge of £3.06 per invoice.

To request to change your bill type to one of the above 4 options you’ll need to speak to a Customer Services agent by calling 150 from your handset or 07973 100 150 from a landline (call charges may vary).

if you use e-billing

Once you have selected an e-bill to view, there are 2 different ways you can raise a bill query:

• On the Summary tab - here you can raise a general query. The link to do this is located on the first tab of the e-bill ‘summary’ at the bottom of the page.

• On the Itemised tab - here you can raise a query about a specific line item on your bill. The ‘query bill’ button is located at the bottom of each page of itemisation. Once you have selected the item you want to query click on ‘submit bill query’. You then need to read the FAQs that will be displayed and then click on ‘send a message’ and complete the form displayed.

You will receive a response directly in to your Your Account inbox. You’ll also get a text message to let you know when it’s there. 

Of course you can still call customer services with your bill query if you’d prefer to; just call 150 from your handset or 07973 100 150 from a landline (call charges may vary).

if you receive your bill through the post and don’t use e-billing

You'll need to call customer services on 150 from your handset or 07973 100 150 from a landline and speak to a Customer Services agent (call charges may vary).

Before requesting a copy bill you need to be aware:

• That we can only provide copy bills:

  • If the original invoice is under 18 months old. If the original bill is over 18 months old but less than 24 months old we may be able to provide a copy bill, however we can not guarantee that the bill will still be available due to archiving. If the original bill is over 24 months old then we will send you a statement of account instead.

  • If the original invoice was less than 250 pages, if it had over 250 pages then we can either send you a statement of account or a non itemised bill, you won’t be able to have an itemised copy bill.

• If you are requesting a copy bill by calling customer services then you will be charged £3.06 per copy bill requested.

There are three ways that you can get a copy bill:

• Online at Your Account, once you’ve logged in click on ‘view your bills’ then select the bill you want a copy of, either as an e-bill or by clicking on ‘download PDF’, and then you’ll be able to print the bill. You can view the last 24 months bills on Your Account.

• By calling 150 from your handset and following the voice prompts. If you request a copy bill this way, by using the automated service,:

  • You can request any combination of your last three bills.

  • You can not request a copy of a bill that’s only been produced in the last two weeks.

  • The copies will be sent to the billing address that we have on record for you.

  • If the bill you want a copy of is over three months old then you will need to speak to a customer services agent.

  • You can only request copy bills relating to the handset you are calling from.

  Once you have requested your copies a text message will be sent to your handset confirming that your request is being processed.

• By calling 150 from your handset or 07973 100 150 from a landline and speaking to a Customer Services agent (call charges may vary).

There are 4 different ways that you can check your remaining minutes, messages and data:

• By logging in to Your Account. Your remaining minutes and bundles are displayed on the ‘account summary’ page immediately after logging in.

• Via Orange World on your handset. You can either:

  • Access Orange World by clicking on on your handset and then enter 'Your Account'.

  • If you don't know the address for Orange World, or don't have the icon in your menu then send a text saying OW to 247 for free and you'll get a link to the free Orange World homepage where you can then access 'Your Account' and check what you have remaining.

• If you have an iPhone or an Android based device you’ll be able to find out your remaining allowances by using the Your Orange application and clicking on the ‘Your Account’ link. If you haven’t yet downloaded the Your Orange app:

  • if you have an iPhone you can download it from the App store or from iTunes.

  • if you have an Android device you can download it from Google Marketplace on your handset.

• By calling 150 from your handset or 07973 100 150 from a landline (call charges may vary)and selecting option 1, then option 1 again.

We take security seriously to ensure the safety of your online details. As your bank hasn’t authenticated your card, we’re unable to take a payment using the card. You will need to call your bank to find out why the payment hasn’t been authenticated.

To top up your phone, you could make a payment with another card as we allow you to nominate two cards to your phone. Alternatively, click here to find out about other ways you can top-up your phone.

^† 5p per minute from a BT landline, other providers’ charges may vary. 

^† 5p per minute from a BT landline, other providers’ charges may vary. 
^‡ Local rate from a BT landline, other providers’ charges may vary 

Existing Vodafone customer
You can contact us by calling 191 from your Vodafone phone.

Already a Vodafone customer and calling from another phone?

Calling us in the UK
(Lines open 24 hours*)

Calling us from abroad

Not a Vodafone customer yet?

Please note that your calls may be monitored for quality assurance and training purposes.

*Opening hours: 8am-8pm Mon to Sun