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Setting up email on iPhone

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How to activate an existing email account on an iPhone

To set up Windows Live Hotmail on your iPhone, follow these steps:

1. From the home screen, tap Settings > Mail > Add Account > Other > Add Mail Account

   

2. Enter Name, Hotmail address (that's your Windows Live ID, e.g. "dan@hotmail.com") and Hotmail password

    

   Note: If you get an error message about subscribing to "Windows Live Hotmail Plus", just press "OK" to ignore it.  POP3 access is now available for free for all Windows Live Hotmail customers.

   
   
3. Click "Save" 
   
   It should take a while to confirm and setup your account. Your account will be automatically configured at this point without further action from you.
   
   
4. You're done! Now go to the Mail app and start downloading your Hotmail messages.

    

   Note: The first download from POP3 servers could take up to 5 minutes for the first sync.

   
   

If for any reason your iPhone doesn't auto-populate the server information, you can set the server settings manually. From the home screen, tap Settings > Mail > select your Hotmail account, then enter the following:

Incoming Mail Server
Host Name: pop3.live.com
User Name:
Password:

Outgoing Mail Server
Host Name: smtp.live.com
User Name:
Password:
User SSL: On
Authentication: Password
Server Port: 25

Advanced
Use SSL: On
Authentication: Password
Delete from server: When removed from inbox
Server Port: 995

• Microsoft® Windows® 2000 Server with Service Pack 4 (SP4) or Microsoft® Windows
  
  
• Server™ 2003 with Service Pack 1 (SP1) (recommended) 
  
  
• Microsoft® Exchange Server 2003 SP2 (includes Exchange ActiveSync) or 2007
  
  
• Microsoft® Exchange ActiveSync® Mobile Administration Web tool 
  
  
• Microsoft Windows Mobile 5.0-based devices that have the Messaging and Security Feature Pack
  
  
• Active Directory® directory service 
  
  
• Internet Information Services (IIS) 6.0

• Push email using Microsoft Exchange ActiveSync (for customers using a Microsoft Server). 
  
  
• Visit the Apple website for the infomation on EAS and internet mail using POP3 or IMAP protocols.

1. Tap 'Settings'
2. Tap 'Mail'
3. Tap 'Signature'
4. Either delete and leave blank or input a signature of your choice.
5. Tap 'Mail' to exit

Insert your old SIM card into your new phone and follow the steps below:

1. From the Home Screen select the Setup Folder  and select Email Settings/Email Accounts.
2. You will now be able to view your email accounts, select Move and your email accounts will be associated with your new BlackBerry.
3. Validate your existing email accounts on your new phone by entering the email account password and select Validate.

You can use your BlackBerry with absolutely any email address. There are only two limitations –

1. You can only have up to 10 email addresses.

2. If it’s an email address handled by your own (or your company’s) email server then you will need to open up the email account for POP3 access or install a BlackBerry Enterprise Server

In order to start receiving your email directly onto your phone you will need your email address and password, then follow the FAQ ‘How do I add, change or delete my own email accounts?’

If your email domain (the bit after the @ sign) is new to the BlackBerry Network you will need to input your POP3 or IMAP server information.

If you’re not sure what this is, click here to confirm your POP3 account details, it will help confirm wither you are putting the correct email account information in your phone.

Find the Setup  folder on your Home Screen then select either Email Settings or Email Account. If prompted to select either Internet Mail Account or Enterprise Account, select Internet Mail Account.

Agree to the terms and conditions.

1. Then choose which email account provider you use.
2. Enter the email address and password of the account you wish to add
3. Agree to any additional terms and conditions

Your email account is now set up. Select Set up another email account if you want to add another email account and repeat steps above. Up to 10 email accounts can be added to one phone.

You can only access this type of email address from a BlackBerry on the O2 network – if you leave BlackBerry or O2 you’ll lose this email address.

Find the Setup  folder on your Home Screen then select either Email Settings or Email Accounts If prompted to select either Internet Mail Account or Enterprise Account, Select Internet Mail Account

Agree to the terms and conditions.

To create a BlackBerry email account with the domain @o2email.co.uk which you can only use with your BlackBerry phone on O2

• Select Create New Address
• Choose your email address (e.g. myname@o2email.co.uk) password, and secret question
• Your email account is now set up.

You can only have one @o2email.co.uk account associated with your BlackBerry at any one time.

From the Home Screen select the Setup  folder then Email Settings or Email Accounts. If you have ever created BlackBerry username and password you will be prompted to enter it here.

Then click on the email address you want to affect and select either:

- Edit to change the email account settings such as your auto signature.

- Delete to delete the email account.

- Set up another email account.

It simply means your BlackBerry needs you to enter the password for your email addresses to start working again. You need to do this when:

• You’ve moved your SIM card into another BlackBerry phone
• Every 360 days if you use a Windows Live Hotmail account
• If you change the password for your email account on the internet

You can create filters to specify which incoming email messages are forwarded from your email account(s) to your phone. Filters are applied to incoming messages in the order in which they appear in your filters list.

Note: If you have added more than one email account, email filters that you create for one email address are not applied to another email address.

1. From the Home Screen select the Set Up folder  click on Email Settings/Accounts

2. Highlight the email address for which you want to create a filter.

3. In the filter name field or menu select filter 4. Specify the rules for this filter, providing the origin domains of email that you do not want to receive on your handheld.

If you have forgotten your User Name you should first double check that you have a BlackBerry user name set up, this used to be a requirement when setting up email on the phone, but isn’t anymore. From your Home Screen select the Set up folder   and click on the E-mail Settings/Accounts.

If you see the message below then you need to contact O2 Customer Services, who will be able to look up your account and inform you of your username.

If you see the screen prompting you to enter a User Name and Password you will need to contact your Service Provider for further assistance,

Find the Setup folder  on your Home Screen then select either Email Settings/Email Accounts. If in the past you’ve created BlackBerry username and password then you may need to enter it on the next screen

• Highlight the email address for which you want to edit
• Open the menu and select ‘Edit’
• You can now set up or change your auto signature.

If you set up ‘Reply To’ it will reply to email messages from a different email address other than the one you used to send the message. For example, if you send a message from userID@o2email.co.uk you can set the reply to go to mfox@mycompany.com

You can only set a ‘Reply to’ from a BlackBerry email address exampleUserID@o2email.co.uk

To set a Reply To address for your BlackBerry email address UserID@o2email.co.uk

1.From the Home Screen select the Set Up    folder click on Email Settings/Accounts

2.Select on the email address for which you want to set up a Reply to and select Edit.

3.Select delivery options and in the Email field type the email address you wish the replies to go to.

To help you manage the distribution of emails to your colleagues and friends you can create groups of users from your BlackBerry Contacts.

1. Select the Contacts icon on your BlackBerry device

2. Click the trackpad/trackball and select New Group

3. Type in a name for your group

4. Click the trackpad/trackball and select Add Member

5. Select a contact, click the trackpad/trackball and select Continue

6. Repeat this process until you have added all group members

7. Click the trackpad/trackball and select Save Group

The group will now be saved in your Contacts. When composing a e-mail select the name of the group you have created to e-mail all members in the group.

Included within your BlackBerry software is is a standard edition of DocsToGo. This supports viewing and limited editing of Microsoft Word, Excel and PowerPoint attachments.

A premium edition of DocsToGo is available to buy. Instructions for this are on the device, but O2 does not support the premium features of the premium version of DocsToGo e.g. enhanced editing, tracked changes

Popular Attachment Format Support

Microsoft® Word

Microsoft Excel

Microsoft PowerPoint®

Corel® WordPerfect®

Adobe® PDF

ASCII documents

HTML attachments I

mages: JPG, BMP, GIF, PNG and TIFF

File types listed above archived in .zip format

Features

Control how much information you receive

Request the table of contents of a document, or view the full content at once

Optimized for wireless delivery

Formatting and font information is preserved where possible

Documents are compressed for quicker delivery times

Footnotes and tracked changes can be viewed where applicable

View images

Pan, zoom and rotate images with image manipulation tools

Save images to your Pictures List to store them on your device

View embedded images within .doc and .pdf files

End-to-end security

If you are on the BlackBerry Enterprise Server tariff, attachments are encrypted using the same encryption you receive with email and corporate data access so you can feel confident sending and receiving documents

If your phone memory is full, it will delete the oldest messages from a message list. Your phone does not delete saved messages.

Your phone may be deleting message automatically from your inbox if they are older than a certain age. If you do not want messages automatically deleted, from the home screen select Messages  open the Menu   and select Options then depending on what version of software you are running either select Message Display and Actions orGeneral Options. Change Days to keep messages to Forever or increase the number of days to suit.

If wireless email reconciliation is turned on, and, in the message options, the Delete Onfield is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.

Open the message with the X beside it, and scroll up to the header of the message. The Message Status field will outline the problem.

If the problem is lack of network coverage, check the network status symbol in the top right hand corner of the device. This should show upper case GPRS or 3G if your device has 3G capability or EDGE.

If you don't have network coverage and you are in an area that should have a wireless signal (e.g. you are not in a basement), reset the device by taking the battery out of the back and re-inserting it. An hour glass will appear as the device resets, the device will then try to re-register back to the network.

To add an email account:

1. Tap Settings

2. Tap email & accounts

3. Tap add an account

4. Tap the email provider if available, otherwise tap other account

5. Enter the email address and password and tap sign in.

Check out our O₂ Guru TV video below:

Help Videos

How to setup an email account on an HTC HD7

To delete an email account:

1. Tap Settings

2. Tap email & accounts

3. Find the account to be deleted

4. Tap and hold until the menu appears

5. Tap delete

You'll need to setup/sign in to a Googlemail account to be able to use the Market Place Store to download Apps.

1. Double tap the bottom of the screen to bring up the main menu
2. Tap Market
3. Tap Next on the Set up your Google account page

To setup a new account:

1. Tap Create
2. Tap the First name text box and enter your first name
3. Tap the Last name text box and enter your last name
4. Tap the Username text box and enter a username that will then become your e-mail address
5. Tap Return twice
6. Tap Next
7. The phone will now connect to the network to see if the emial address is OK
8. Tap the Type a password text box and enter a password for your account
9. Tap the Confirm password text box and re-enter the password for your account
10. Tap Return twice
11. Tap Next
12. Tap the Security question drop down box and tap a question
13. Tap the Answer text box and enter your answer
14. Tap the Secondary Email text box and enter an other e-mail address that is yours
15. Tap Return twice
16. Tap Create
17. Tap I agree, Next to the Google Terms of Service
18. The phone will now communicate with the google servers and setup the account (this could take up to 5 minutes)
19. Tap the text box and enter the characters that apear in the box above
20. Tap Next
21. Tap Accept to the Android Market Terms of Service

Your account will now be active.

Check out our O₂ Guru TV videos below:

Help Videos

How to set up a Google account on a Sony Ericsson Xperia X8

To Sign into you account:

1. Tap Sign in
2. Tap the Username text box and enter your account username
3. Tap the Password text box and enter your account password
4. Tap Return
5. Tap Sign in
6. The phone will now communicate with the google servers and setup the account (this could take up to 5 minutes)
7. Tap Accept to the Android Market Terms of Service

Your account will now be active.

As long as you know the username and password for your email account, setting up email on your iPhone is simple. Not sure if you've got these details? Ask your email service provider. Here's how to add an account.

• From the Home screen, tap Settings
• Scroll down and tap Mail, Contacts, Calendars
• Choose Add Account
• Choose your email provider - if it's not listed, choose Other
• Put in your email account details

Your iPhone will then look up your email server settings online. If it finds them, it'll finish adding your email account. If it can't find them, you'll get a screen that lets you enter them yourself.

This assumes that:

• you have setup other email accounts which will send and receive OK on your iPhone
• you have already setup this email account on your iPhone
• you can receive incoming email to this account but are having problems sending email from it.

• Vodafone_360_Account_Setup (PDF Doc:335KB) shows you how to register for an account with Vodafone 360
• iPhone_outgoing_email_fix (PDF Doc:422KB) shows you how to update your outgoing (SMTP) server settings on your iPhone.

Attachments

• Vodafone_360_Account_Setup.pdf
• iPhone_outgoing_email_fix.pdf

Before you can set up your BlackBerry to send and receive email you need to make sure that price plan includes BlackBerry services.
Your price plan includes BlackBerry services if GPRSor EDGE displays in capital letters or if the 3G symbol has the 4 dot BlackBerry symbol next to it in the top right handside of the screen.

1. Press Menu
2. Select Setup
3. Select Email settings
4. Agree to the Terms and conditions
5. Select the email type you want to set up (Yahoo/Google etc)
6. Enter your email address and password
7. Select Next
8. Your emails will now be set up and you will receive a confirmation email.

To use web email from the Mobile Internet on your phone, simply access the internet from your phone's browser and enter the web address of your email provider.

To use web email from a Vodafone live! phone, select the live! icon on your phone or open the phones browser, select Web & Email at the top of the Vodafone live! page, then select Webmail Links. Remember you will need to know your username and password.

If you want to pull your email direct to your phone then you will need to use the POP3/ IMAP4/ SMTP protocols (these are the technologies used by your email provider to deliver and send your emails). You will need to know (or find out) the following information:

• username
• password
• email provider's POP3 (or IMAP4) address for receiving email
• email provider's SMTP address for sending email

Gmail, Yahoo, BT Internet, mobileme, Aol

To set up these accounts you will require the following account information: -

Address - your email address for the account you are adding

Password - the password you use to log into your email account.

Instructions

• tap Settings

• tap on Mail, Contacts and Calendars
• tap Add Account
• choose the relevant account type from the list, for BT Internet accounts select Yahoo
• enter the requested account information and tap Save
• your phone will now attempt to verify the account information
• once verified it should briefly show ticks for all input fields
• then you'll see the account listed at the top of the screen and email should now be ready to use.

N.B. for Gmail and Yahoo accounts before you begin, you will need to login to your email account using a computer and make sure POP/IMAP access is turned on.

Other email accounts

For most email accounts you will only require the following information: -

Address - your email address for the account you are adding

Password - the password you use to log into your email account.

However if your phone is unable to look up the account details you may also need the following information from your email provider. You can find this information for the main email providers here

Incoming server

Account Type - POP or IMAP

Host name - the address of the incoming server for your account e.g. mail.yourserver.co.uk

Username - the username for your email account

Password - the password you use to log into your email account.

Outgoing server

Host name - the address of the outgoing server for your account e.g. smtp.yourserver.co.uk

You will also be asked for a username and password for the outgoing server, this will only need to be entered if the outgoing server has a different username and password from the incoming server.

Instructions

• tap Settings

• tap on Mail, Contacts, Calendars
• tap Add Account
• tap on other
• tap Add Mail Account
• enter the requested account information and tap Save
• the iPhone will then attempt to look up the account information, if the account details are not found then you'll be asked to input the additional information above. Select the correct tab for your account tab.
• the iPhone should then attempt to verify the account information
• when the account information is verified the iPhone should display ticks beside the information fields

N.B. your iPhone will attempt to set up the email account using SSL security, some email accounts don't use this, so if the iPhone prompts you to set up without SSL tap Yes

• On the iPhone you can set an infinite number of mail accounts that let you access your emails as if you were on your computer. Here's how to configure these account:

  • From the home screen of the iPhone, go into the Settings menu.

  • Then tap the category Mails Contacts Calendar, and select Add Account.

  • The iPhone displays a selection of accounts you can choose:
    • Microsoft Exchange - see how do I use my iPhone to connect to Microsoft Exchange?.
    • MobileMe - see how do I use my iPhone to connect to MobileMe?.
    • Google Mail (Gmail)
    • Yahoo! Mail
    • AOL
    • Other
  • Enter information related to your mail accounts, and tap Save.
• If you configure an email account from another service provider than those pre-registered in the iPhone, select Other. The iPhone can automatically configure mail accounts using POP and IMAP protocols most commonly from your email address and your password.
• If the iPhone cannot find the necessary parameters to configure your mail account, see the documentation for your mail provider about manually configuring an account.

• From the Home screen, tap the All apps tab.
• Scroll down to and tap Mail by HTC.
• Tap the required option.
• Enter your email address then tap the Password field.
• Enter the password, then tap Next.
• Your settings will be automatically searched for.

Android devices will have unknown sources switched off by default which means no applications outside of the google market can be installed so the setting needs to be changed:

• Tap MENU
• Scroll to and tap SETTINGS
• Scroll to and tap APPLICATIONS
• Tap UNKNOWN SOURCES so a tick appears in the box

you can now download the application by following the below steps

• to download an email client text email to 247
• receive a text from Orange with a link to Orange World
• click on the link to Orange World to go to the email landing page
• click 'download the application' link
• the application will download to the phone and the phone will ask to install. Click Yes

once the application has been installed you can find it by:

• going to your main applications menu and locate the Mail client from your list of apps
• once found to move it to the home screen, press and hold the icon, the home screen will then appear, all you need to do know is to choose where you would like it to go. Just release your finger from the screen once you have decided and it will remain there until you move it again
• click the Mail icon to start the Mobile Mail application
   

now that you have Mobile Mail installed you will want to know how to setup and manage your account, the below instructions will help you do this

• Tap menu button and choose My Account. Choose Add account

• Select service provider, or Others. If any of the already existing service providers is selected, the system gets the server information automatically. If Others is chosen, in addition to user name and password user may have to fill in ingoing and outgoing servers

• The system creates an account and subscription for the user in the Relay server

• The system connects to the service provider's mail server. Service provider confirms that the credentials are correct

• Configure the account and choose the services you want to synchronize in addition to emails. Confirm, and the synchronization will start

send an email:

• Sending email from the phone can be initiated from three different locations: from Email, from Contacts, and from Social Hub. When you go to Email, and tap All emails, all email folders are shown in the same view
• Choose to compose. Add recipient and write the message. Add files if needed
• Choose which address you want to be seen as sender's address and send the message
• The system checks account validity. If user's subscription is valid, emails can be delivered
• Message is sent. A copy of the sent message is stored to service provider's mail server

create a contact:

• Tap the menu button and choose Contacts. You can view the list all contacts and see the details and communication history of each of them
• Choose Create to add a new contact
• Fill in all the details you have and save

create a calendar event

• Tap menu button and choose Calendar. Creating new event can be initiated in almost any view: day view, month view, list view, etc
• Fill in details of the event. Add attendees (from Contacts or manually
• Click Done

• From the Home screen, tap the Applications icon.
• Tap Mail by Samsung
• Enter your email address, then tap the Password field.
• Enter the account's password, then tap Done.
• Tap Next
• The email settings will now begin to configure.
• Click Next to continue
• If prompted enter the account name, then tap Next.
• Enter Your name, then tap Done.
• Tap Done.
• The email account has now been configured.

Using Mobile Mail

1. click on the Mail icon to start the application, a splash screen showing the Mail icon be displayed
2. select the email service provider you want to use, if you select work please go to step 6
3. enter your email address and password and click next
4. If the email address entered is from a provider that supports contacts and calendar sync you will be asked if you want to sync this information with your phone. This will bring the contact information you have stored with your email service provide into the address book on your phone and can help save time when sending emails using Mobile Mail. Typically this service works with Hotmail, Yahoo and Gmail.
5. you will be asked if you want to set up another email address. If you click no you'll be taken to your inbox which will have begun to populate. If you say yes you'll be taken to step 2
6. to set up a work email address, click "work" from the provider list or "Exchange email"
7. your employer's email system must be set up so that it can be accessed using Microsoft Exchange server. Click "set up Exchange server" button
8. enter the web server address. If you do not know this please contact your employer's IT Manager
9. enter your username and password. If you do not know this please contact your employer's IT Manager
10. you will be asked if you want to set up another email address. If you click no you'll be taken to your inbox which will have begun to populate. If you say yes you'll be taken to step 2

• From the Home screen, tap the Applications icon.
• Tap Email.
• Enter your email address then tap the Enter key.
• Enter the account's password, then tap Next
• The device will search for settings if this fails you may need to complete a manual set up

using a BlackBerry®  for the first time

As a new user you need to create a new BlackBerry® Internet Service account. Follow the instructions below.

1. open the applications tray

2. tap the Setup icon 

3. tap the email accounts icon

4. tap Internet Mail Account. The phone will now connect to the email setup wizard.

5. check you are happy with the terms and conditions and then tap yes, then I agree

6. tap the type of email account you are adding

7. complete the email address and Password for the account and tap Continue

8. you will now be able to configure the detailed settings for this account, once complete tapContinue

9. your BlackBerry will now synchronise, once complete tap OK to finish.

10. you will now be able to add another email account or tap Return to Setup to exit.

adding an additional email account

1. open the applications tray

2. tap the Setup icon 

3. tap the email accounts icon

4. the phone will now connect to the email setup wizard.

5. tap Set up another email account

6. tap the type of email account you are adding

7. complete the email address and Password for the account and tap continue

8. you will now be able to configure the settings for this account, once complete tap Return to Setupto finish.

email addresses ending in @blackberry.orange.co.uk only

If you have an email address ending in @blackberry.orange.co.uk we need you to call us to have this account transferred across to the new handset. Before calling please make you have the following details to hand.

• PIN and IMEI from the new BlackBerry device. These can be found on the side of the box your phone came in. 
• the full email address i.e johnsmith@blackberry.orange.co.uk

Click here for details on how to contact us

all other email account types

You need to setup your email account as a new user, to do this you need to create a new BlackBerry® Internet Service account. Follow the instructions below.

1. open the applications tray

2. click the Setup icon

3. click the email accounts icon

4. click Internet Mail Account. The phone will now connect to the email setup wizard.

5. check you are happy with the terms and conditions and then click yes, then I agree

6. click the type of email account you are adding

7. complete the email address and Password for the account and click Continue

8. you will now be able to configure the detailed settings for this account, once complete clickContinue

9. your BlackBerry will now synchronise, once complete click OK to finish.

10. you will now be able to add another email account or click Return to Setup to exit.

Once you have set up your email on your new phone you should then perform a master reset on the old device, for instructions on how to do this on your BlackBerry click the relevant link below.

BlackBerry 8120,  BlackBerry 8220, BlackBerry 8320, BlackBerry 8520, BlackBerry 8900, BlackBerry Bold 9000, BlackBerry 9105, BlackBerry 9300, BlackBerry 9700

adding an additional email account

1. open the applications tray

2. click the Setup icon

3. click the email accounts icon

4. the phone will now connect to the email setup wizard.

5. click Set up another email account

6. click the type of email account you are adding

7. complete the email address and Password for the account and click continue

8. you will now be able to configure the settings for this account, once complete click Return to Setup to finish.

^† 5p per minute from a BT landline, other providers’ charges may vary. 

^† 5p per minute from a BT landline, other providers’ charges may vary. 
^‡ Local rate from a BT landline, other providers’ charges may vary 

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