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  • Email problems: using the error code to help fix a fault

  • Troubleshooting for email

  • Cannot send or receive email

  • I cannot log into TalkTalk Webmail, what should I do?

    • You can login to webmail at http://www.talktalk.co.uk/mail

      If you're having trouble logging in to the new email in your web browser, please make sure you've tried all of these options:

      • Double-check your password. Is the Caps Lock key on?
      • Reset your password. In some cases, login problems can be resolved by resetting the password After you reset your password, wait 5 minutes to make sure the new password is enabled, and then login again.
      • Try webmail and an email client. If you're having trouble with Outlook, try logging in to webmail. If webmail is giving you problems, try Outlook, Windows Live Mail, Thunderbird, or another email client.  How to connect with an email client
      • Typed the wrong password too often? To prevent security issues, your account will temporarily lock if you type the wrong password too many times. Wait one hour, then try logging in again.
      • Is your billing up to date? If there is a problem with the billing information for your broadband account, you may have trouble logging into webmail.
      • Update your browser: Make sure you are using the latest version of your web browser. For more information on updating your web browser, please see - Upgrade to a supported web browser
      • Did you see an error? If you see an error message when trying to login, write it down before contacting customer support.

      What to do if JavaScript is not enabled

      You need to use a JavaScript-enabled browser to log into webmail. If JavaScript is disabled, you may see a message like this:

      Image

      To enable JavaScript, follow the steps for your browser below.

      Internet Explorer

      You can enable JavaScript by lowering your security settings to Medium. To do this, follow the steps below in Internet Explorer:

      1. At the top of the screen, click Tools and select Internet Options.
      2. Select the Security tab.
      3. Click the Custom Level... button.
      4. In the Reset to box, change the setting to Medium as indicated in the image below.

      5. Click Reset and click Yes.

      Now, close Internet Explorer and open it again. Try to log into webmail.

      Firefox

      To enable JavaScript in Firefox, follow the steps below:

      1. Click Tools and select Options.
      2. Select Content.
      3. Tick .
      4. Click OK.

      Now, close Firefox and open it again. Try to log into webmail at http://www.talktalk.co.uk/mail.


    • View More: TalkTalk I cannot log into TalkTalk Webmail, what should I do?
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  • Email problems: error code 0x800CCC79 (Error 550) - Recipient not authorised/Unknown local user

    • If you can't send email, your email program may display an error message containing "error code 550" or "error code 0x800CCC79". It may also say "Recipient Not Authorised" or "Unknown Local User". There are three main reasons for receiving these error messages, please see below for the appropriate solution:

      Authentication failure

      If you are trying to send email from and to a valid email address and you receive an Error 550 message then the first thing to check is that your email program is set up for SMTP authentication.

      To protect our email server from abuse by spammers, we only allow our own customers to use it. We do this by insisting that all emails sent through BT Yahoo! have SMTP authentication to prove where they came from. The link below will help you with this problem:

      Setting up SMTP authentication Setting up SMTP authentication 

      Sending from an invalid address


      If you are trying to send email from an invalid email address you'll get an Error 550 message saying: "Server Response: '550 Recipient Not Authorised [recipient rejected due to no authorised destination groups]".

      So if the address you are sending from does not appear to be valid, our server will not send the email. Please check the following: 

      • The address you are sending from was spelled correctly when you set up your mail account, you may find the link below can help you:

        Read an introduction to setting up email Read an introduction to setting up email
      • It is at least 24 hours since the email address was created (this is because it may take our system up to a day to activate a new address).

      Sending to an invalid address


      If the address you are sending from is valid, then there may be a problem with the address you are sending to.

      If you are trying to send an email to an invalid @btinternet.com or @btopenworld.com email address then you'll get an Error 550 message saying: "Server Response: '550 unknown local user".

      Alternatively, if you are trying to send an email to a different mail server (to an email address that does not contain @btinternet or @btopenworld) then you may receive a "Delivery Status Notification (Failure)" email from the destination mail server.

      Please check the following: 

      • The address you are sending to is spelled correctly.
      • There are no service problems with the destination mail server.

       

      Further information

      If you're having problems with your emails or your're receiving error messages, please use the link below for further information about error messages and how to resolve them:

      Email problems: using the error code to help fix a fault Email problems: using the error code to help fix a fault
    • View More: BT Email problems: error code 0x800CCC79 (Error 550) - Recipient not authorised/Unknown local user
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  • What are TalkTalk's email settings?

    • You can connect to your TalkTalk e-mail mailbox via a number of devices and software applications.

      For instructions on how to set up your e-mail on some of the most common software applications and devices, see How do I set up my TalkTalk email?

      Unfortunately we cannot provide help for all devices and software applications as they are not TalkTalk products. However, if your software application or device isn't listed, all you need to connect to your TalkTalk e-mail mailbox is the TalkTalk e-mail settings. These are listed below.

      Required settings

      The settings below are required from any e-mail application or device:

      Email client settings

      Here are the mail server settings for customers who have email addresses from TalkTalk, Tiscali, Lineone and other providers.

      Note: These settings work when connecting to the internet with TalkTalk. The SMTP setting will be different if you are using another internet service provider or a mobile phone.

      TalkTalk Settings

      Login

      username@talktalk.net

      Incoming email (POP3)

      mail.talktalk.net

      Outgoing email (SMTP)

      smtp.talktalk.net

      FTP server

      ftp://www.yoursitename.talktalk.net

      Webspace address

      http://www.yoursitename.talktalk.net

      Tiscali Settings

      Login

      username@tiscali.co.uk

      Incoming email (POP3)

      pop.tiscali.co.uk

      Outgoing email (SMTP)

      smtp.tiscali.co.uk

      FTP server

      ftp.myweb.tiscali.co.uk

      Webspace address

      http://myweb.tiscali.co.uk/directoryname

      Lineone Settings

      Login

      username@lineone.net

      Incoming email (IMAP)imap.lineone.net

      Incoming email (POP3)

      pop3.lineone.net

      Outgoing email (SMTP)

      smtp.lineone.net

      FTP server

      ftp.myweb.tiscali.co.uk

      Webspace address

      http://website.lineone.net/~username

      Tinyworld Settings

      Login

      username@tinyworld.co.uk

      Incoming email (IMAP)imap.tiscali.co.uk

      Incoming email (POP3)

      pop.tiscali.co.uk

      Outgoing email (SMTP)

      smtp.tiscali.co.uk

      FTP server

      ftp.myweb.tiscali.co.uk

      Webspace address

      http://users.tinyworld.co.uk/username

      Tinyonline Settings

      Login

      username@tinyonline.co.uk

      Incoming email (POP3)

      pop.tiscali.co.uk

      Outgoing email (SMTP)

      smtp.tiscali.co.uk

      FTP server

      ftp.myweb.tiscali.co.uk

      World Online Settings

      Login

      username@worldonline.co.uk

      Incoming email (POP3)

      pop.tiscali.co.uk

      Outgoing email (SMTP)

      smtp.tiscali.co.uk

      FTP server

      ftp.myweb.tiscali.co.uk

      Webspace address

      http://www.username.worldonline.co.uk

      Screaming.net Settings

      Login

      username@screaming.net

      Incoming email (POP3)

      pop.tiscali.co.uk

      Outgoing email (SMTP)

      smtp.tiscali.co.uk

      FTP server

      ftp.myweb.tiscali.co.uk

      Webspace address

      http://www.username.screaming.net

      Gateway Settings

      Login

      username@ukgateway.net

      Incoming email (IMAP)imap.ukgateway.net

      Incoming email (POP3)

      pop3.ukgateway.net

      Outgoing email (SMTP)

      smtp.ukgateway.net

      FTP server

      ftp.myweb.tiscali.co.uk

      Webspace address

      http://www.sitename.ukgateway.net

      Optional settings

      If required, here are some optional settings that you may or may not be asked:

      • Incoming mail account type: POP3
      • Incoming mail port: 110
      • Log on using SPA: Leave unticked
      • Authentication: None
      • Outgoing mail port: 25
      • Use SSL: Leave unticked
      • IMAP: mail.talktalk.net

    • View More: TalkTalk What are TalkTalk's email settings?
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  • How to change your e-mail password

    • You can now manage all your email addresses and passwords through My Account.

       

      Changing your email Password

      Follow these simple steps to change your email password.

      1. Go to the Email & Password My Account page (Can't log into My Account?)
      2. Click Change password next to the relevant email address
      3. Enter the new password in the New Password box and the Confirm Password box.
      4. Click Confirm

      The password will change immediately.

       

      Email address does not show in My Account

      If you can’t see your email address in My Account, you will need to add it by following these steps.

      1. Go to the Email & Password My Account page (Can't log into My Account?)
      2. Click Manage existing address.
      3. Enter the first part of your email address into the box and select the relevant ending.
      4. Enter the password for this email address
      5. Click Submit

      This address will now be visible in you’re My Account, and can be changed using the process above.


    • View More: TalkTalk How to change your e-mail password
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  • Forgotten Sky Email your username/password?

    • If you've forgotten your username or passwrd, don't worry you can get reminders by simply following the simple instructions below.

      Get A Username Reminder

      Go to www.sky.com/mysky and follow the Forgotten Username link.
      Enter the email address you gave us when you signed up and follow the Next link.
      Depending on your location, select UK or ROI using the radio buttons, and then enter your first name, surname and house name/number and postcode (in the UK) or telephone number (in the Republic of Ireland) then Submit your details.
      If you have previously completed your Customer Profile details, answer the security question and Submit your answer.
      If you have not completed your Customer Profile, you will be asked to confirm the last six digits of the card or bank account you use to pay your Sky bill, or your viewing card number.
      Once you have entered these details, you will be shown your username.

      Get A Password Reminder

      Go to www.sky.com/mysky and follow the Forgotten Password link
      Enter your username and follow the Next link
      We'll send an email to the address gave us when you signed up, containing your new password
      If you have previously completed your Customer Profile details, answer the security question and Submit your answer
      If you have not completed your Customer Profile, you will be asked to confirm your postcode, house name/number (in the UK) or telephone number (in the Republic of Ireland) and the last six digits of the card or account you pay your Sky bill with, or alternatively your viewing card number
      Choose a new password, type this in and Confirm your choice. You will see the 'You have successfully changed your password' message
      Follow the Login/Register link
      Sign into your account with your username and new password
      Select Edit My Sky Profile, if any details are missing from your profile, you can Edit your details
      Save your changes once they're complete


    • View More: Sky Forgotten Sky Email your username/password?
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  • Problems signing in to your Sky Email account

  • I can’t use Sky Email in Internet Explorer 9

    • If you find you're having problems accessing your emails since upgrading to Internet Explorer 9 (IE9), please follow the steps below to fix this issue.


      There are two ways to view Sky Email within Internet Explorer 9. For one method, Compatibility View settings for Sky.com can be switched on. For the other way, Compatibility View settings for Sky.com can be switched off: 


      1.    Open Internet Explorer. 
      2.    Select Tools (top right of the page). 
      3.    Then select Compatibility View settings, 
       

      IE9 

      4.    In the Add This Website box type in Sky.com, then select add
      5.    Make sure Include updated website lists from Microsoft and Display Intranet sites in Compatibility View boxes are selected (from the tick boxes at the bottom of the Compatibility View settings box). 
      6.    Select close
            

      You should now be able to access Sky Webmail. If this does not help, turn the Compatibility ViewSettings off with the similar steps: 
       

      4.    In the Websites you’ve added to Compatibility View box select Sky.com, then select Remove(see image below). 
      5.    Make sure Include updated website lists from Microsoft and Display Intranet sites inCompatibility View boxes are selected (from the tick boxes at the bottom of the Compatibility View settings box). 

      IE9 - Turn of Compatibility View 

      6.    Select close. 
       

      You should now be able to access Sky Webmail. 

      It is also important to remember that to upgrade to IE9, you will need Windows 7 or Vista as your operating system. Windows XP is incompatible with IE9.


    • View More: Sky I can’t use Sky Email in Internet Explorer 9
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  • Troubleshooting Sky Email

  • Setting up Priority Inbox in Sky Email

    • Sky Email has a system that works out which of your emails are important, and presents them at the top of the screen where they are easy to find. The rest of your emails are still there, but now you won’t have to search through any unwanted emails to get to the messages that are most important to you.

      If you are a Sky Email user, this feature may have been activated when the account was setup. If not, setting it up couldn’t be easier. 

      To activate Priority Inbox, go to the Settings link (this can be found in the top right of the main Sky Email screen). On the Settings screen you will see a link for the Priority Inbox,    

      You’ll then see a prompt asking you if you want to enable Priority Inbox.      

       

         priority settings screen

                                                                                              

      You can choose from a few options, including the order of your various inboxes and if there are any contacts you’d like Sky Email to always mark ‘Important’. You don’t have to setup any rules or ‘ teach’ Sky Email what you want it to mark important, it just ‘learns’ over time which emails are most important to you.


    • View More: Sky Setting up Priority Inbox in Sky Email
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  • Conversation view in Sky Email

      • Sky Email now groups all your email replies with their original message, creating a single conversation or thread. In many other email systems, responses appear as separate messages in your inbox, meaning you have to search through all your emails to follow a conversation. In Sky Email, replies to emails (and replies to those replies) are displayed in one place, in the order they were sent, making it easier to follow the whole conversation. This way of ordering the emails in Sky Emails is called Conversation View

        To turn off Conversation View in Sky Email, go to the Settings page (you can access the Settings page by going to the link in the top right corner of the main Sky Email page) and look for the setting to switch ‘Conversation View off’. 


    • View More: Sky Conversation view in Sky Email
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  • Introduction to Sky Email

    • Sky Email lets you read and send emails by signing into sky.com from home, work, school or even an internet café while on holiday. You can read messages from up to five non-Sky Email accounts with Mail Fetcher and use Google search technology to keep track of all your emails.

      Here are some of the great features that are included in Sky Email, which is free of charge to all Sky Broadband customers:


      10 @sky.com email addresses

      Use Chat without leaving Sky Email

      Spam filtering to keep junk out of your mailbox

      Massive (10GB) storage space

      Conversations view with labels, filters, and stars to help you organise your mailbox


    • View More: Sky Introduction to Sky Email
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  • Using POP3 or IMAP with Sky Email

    • You can use Sky Email by signing in to the Sky Email and Tools homepage or using either POP3 (Post Office Protocol) or IMAP (Internet Message Access Protocol) to download messages and view them on your computer using an email program such as Microsoft Outlook Express
    • View More: Sky Using POP3 or IMAP with Sky Email
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  • Accessing Sky Email on the move

    • It’s very easy to set up your iPhone, Blackberry or portable device to send and receive emails from your Sky Email account. 

      You will not only be able to download new messages, but also open every email archived in your Sky mail account 

      One of the best features of Sky Email is the availability of POP3 and IMAP access. These are programs which allow mobile devices to be connected to Sky Email

      Below are instructions on how to set up your iPhone or Blackberry to access your Sky Email account

      Configure IMAP with iPhone

      Before you can configure your email program, you'll need to enable IMAP within your Sky Email account. Sign into Sky Email via www.sky.com, select Mail Settings, then Forwarding and POP/IMAP, then Enable IMAP. Don't forget to save your changes.

       

      If you see a Google confirmation or notification page after saving your changes, don't attempt to log in to Gmail. Close your browser, go to www.sky.com and click the email icon to sign in again. Any changes you’ve made to your account should have been applied.

       

        

      IMAP settings for Outlook

       

      Now you can configure the settings on your iPhone. Select SettingsMailAdd Account and thenOther. Don't select Sky Email or you'll set up POP rather than IMAP.

      Make sure that:

      The IMAP tab is highlighted

      Host Name is imap.tools.sky.com

      Username is your full Sky Email address, including '@sky.com'

      For Outgoing Mail Server (SMTP), your Host Name is smtp.tools.sky.com

      Make sure that your Incoming settings are as follows:

      Use SSL: ON

      Authentication: password

      Server Port: 993

      Make sure that your outgoing settings are as follows:

      Use SSL: ON

      Authentication: Password

      Server Port: 465


      Configure POP for Blackberry

      Sky Email allows you to both see your Inbox by logging onto the Sky Email and Tools homepage or use POP (Post Office Protocol) to download emails. Using POP will allow to to view your Sky Emails on your computer and read them using an email program like Microsoft Outlook Express. 

      Have you enabled POP within your Sky Email account: 
      Before you can configure your email program, you will need to enable POP within your Sky Email account. 

      Configure your email program: 

      1. Sign in to your BlackBerry Internet Service account. 
      2. Select Profile along the top of the Home Page. 
      3. Select other email accounts in the Email Accounts section. 
      4. Select Add Account. 
      5. Enter your email address in the Email Address field 
      6. Enter your Sky.com username (including @sky.com) in the User Name field. 
      7. Enter your Sky.com password 
      8. Select Submit. 

      If your BlackBerry account was successfully configured, you'll see the BlackBerry Email Accounts page. You're finished!

    • View More: Sky Accessing Sky Email on the move
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  • How do I set up Mac Mail?

    • Mac Mail is the email software that comes with most Apple Macs. You can set it up to send and receive emails from your O2 email address (and any others you’ve got).

       

      The first time you run it, it’ll automatically help you set up your accounts. But here’s how to do it yourself.

       

      To get your O2 email account through Mac Mail:

       

      1. Open Mac Mail by clicking the 'Finder' icon. 
      2. Click the 'Applications' folder on the left side bar.
      3. Click the 'Mail' icon.
      4. Go to the 'File' menu.
      5. Select 'New Account.' You'll see the 'New Account' window.
      6. Click on the dropdown menu next to 'Account Type' and choose 'POP'.
      7. Type in these details:
        • Account Description: ‘O2’.
        • Full Name: Your full name.
        • Email Address: Your full O2 email address (‘yourname@o2.co.uk’).
      8. Click 'Continue'.
      9. Type in these details:
        • Incoming Mail Server: ‘mail.o2.co.uk’.
        • Username: Your full O2 email address (‘yourname@o2.co.uk’).
        • Password: The password you use to sign in to the O2 website or O2 Webmail.
      10. Click 'Continue'.
      11. Mac Mail will now check your settings. Once it's done, you’ll see the 'Outgoing Mail Server' screen.
      12. Type 'smtp.o2.co.uk' into the 'Outgoing Mail Server' box. Leave everything else blank.
      13. Tick the box for 'Use Authentication'.
        • Username: Your full O2 email address (‘yourname@o2.co.uk’).
        • Password: The password you use to sign in to the O2 website or O2 Webmail.
      14. Click 'Continue'.
      15. Mac Mail will check these settings too. Once it's done, you'll see the 'Account Summary' screen.
      16. Click 'Continue', then 'Done'.

       

      That’s it. You’re ready to use your O2 email account through Mac Mail.

       

      To add more email accounts:

      1. Leave the incoming mail settings as they are.
      2. Go to the outgoing mail server settings, and click on the drop down menu. If you see ‘Add another outgoing mail server’, select this. If you can’t see that option, you’ll have to edit your current settings. (Write them down as they are before you change them.)
      3. Type 'smtp.o2.co.uk' into the 'Outgoing Mail Server' box. Leave everything else blank.
      4. Tick the box for 'Use Authentication'. 
      5. Type in the username and password for the account you want to add.
      6. Make sure that the outgoing mail port is set to 25.
      7. Mac Mail will now check your settings. Once it's done this, you'll see the 'Account Summary' screen.
      8. Click 'Continue', then 'Done'. You can now send and receive your non-O2 email using Mac Mail.

       

      For more help using Mac Mail, check the Apple website.   
      (The above link leads to a website outside O2. So we can’t vouch for any of the information on them.)


    • View More: O2 How do I set up Mac Mail?
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  • How do I set up Entourage for Mac OSX?

      1. Open Entourage. 
      2. Go to the ‘Tools’ menu, and choose ‘Accounts’. 
      3. Click ‘New’, at the top of the window.
      4. The Account Setup Assistant will open. Don’t type anything in – just click on ‘Configure account manually’.
      5. Fill in your details. When you’re done, click ‘Click here for advanced sending options’.
      6. Tick ‘SMTP server requires authentication’ and ‘Use same settings as receiving mail server’.
      7. Click ‘OK’.

       

      And you’re done.


    • View More: O2 How do I set up Entourage for Mac OSX?
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  • What is O2 Webmail?

    • O2 Webmail has got even better. There's a new, easier to navigate design, more user-friendly functionality and a comprehensive help section.

       

      And as an O2 Home Broadband user, you get even more as we've included lots of special features just for you. You can find out more about these below.

       

      What is webmail?

      Webmail is the name given to any email account package that is based online. For example, Yahoo! Mail and Google Mail are different types of webmail.

       

      O2 Webmail is our particular webmail service. To use it, all you have to do is sign in to o2.co.uk and click 'Use our free webmail' in the left hand menu.

       

      What can I do with O2 Webmail?

      • Send and receive emails
      • Set up email filters to block or allow selected email addresses
      • Create vCards – an electronic business card you can attach to emails
      • Set up Autoreply for when you're not available

       

      As an O2 Home Broadband customer, you can also: 
       

      Set up nine secondary online accounts. These get enhanced email and messaging features, like extra storage. Use them yourself, or give them to friends and family.


      Store more messages with increased email storage


      Send and receive emails up to 10MB in size


      View other email accounts – like Google Mail or Yahoo! Mail - in your O2 Webmail

       

      How much email storage do I have?

      You'll have plenty of storage to save and manage your emails. Here's what our different users get: 

      • O2 Home Broadband primary users get 1GB of storage
      • O2 Home Broadband secondary users get 200MB of storage
      • O2 website users without any O2 Home Broadband associations get 20MB of storage

       

      What else do I need to know?

       

      Your maximum email size including attachments is 10 MB. That's pretty big and will easily let you send photos, files and graphics. 


    • View More: O2 What is O2 Webmail?
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  • How do I get to my O2 email?

      1. Go to o2.co.uk.
      2. Type in your username and password to sign in.
      3. Click on ‘My O2’, at the top of the page.
      4. Click on the ‘O2 Webmail’ icon.

       

      Or, if you’re already signed in, you can get to your email by going to ‘My Broadband’. 


      Show me how on Guru TV
      Help Videos

      How to access O2 email

      Image of Guru Video

    • View More: O2 How do I get to my O2 email?
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  • How to change your o2.co.uk password

    • To change your password you use to access your O2 Home Broadband account, follow these steps:

       

      • Go to o2.co.uk and sign in.

       

      • From the Top Right of the Homepage click on My O2.

       

      • Then from the left of the screen choose My Personal Details.

       

      • Select the 'change your user name or password' link. The fields we are interested in here are:

       

      1. 'Current password' - enter your current password
      2. 'Please choose a new password' - enter a new password of your choice, please follow the instructions in the blue box on the left to make up your password.
      3. 'Re-enter your password' - re-enter the new password to confirm the change
      4. The password strength bar shows how secure your password is whilst you are typing it. The stronger the password, the more secure it is.
      5. Confirm your changes by scrolling to the bottom of the screen and selecting 'Save'

    • View More: O2 How to change your o2.co.uk password
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  • Setting up Microsoft Windows Live Mail Desktop

    • 'Microsoft Windows Live Mail Desktop' is an email program that is available from Microsoft.

       

      You can use Windows Live Mail desktop to send and receive emails from your O2 email account. Here's how to set it up:


       

      1. Start by opening Windows Live Mail desktop, by going to 'Start' -> 'All Programs' -> 'Windows Live Mail desktop'.

      2. Once Windows Live Mail desktop has opened, go to the 'Tools' menu and click 'Accounts'.

      3. The 'Accounts' dialog box will appear. Click the 'Add' button in the top right hand corner of the box.

      4. A wizard will walk you through the process of adding an account. First, choose 'E-mail Account' and click 'Next'.

      5. Enter your name into the 'Your name' box. This is how your name will appear on emails you send.

      6. Type your O2 email address into the 'E-mail address' box. It should end in'@o2.co.uk'.

      7. Click on the box next to 'Automatically determine my login ID' so there isn't a tick in it.

      8. Enter your full 'o2.co.uk' email address into the 'Login ID' box.

      9. Click the box next to 'Remember password' and enter the password we gave you into the 'Password' box.

      10. Click 'Next'.

      11. The next windows asks for details of your email servers. First, make sure that 'My incoming mail server' is a is set to 'POP3'.

      12. Then enter the following details:

        - Incoming server: mail.o2.co.uk


        - Outgoing server: smtp.o2.co.uk


        Click the tick box for 'My outgoing server requires authentication'. Don't change any other settings here. Just click 'Next'.

      13. The next screen will confirm that your account has been set up. Just click 'Finish'.

       

      To check you entered the details correctly, click 'Send/Recv' on the Windows Live Mail desktop toolbar. Your emails should download into the Inbox.



    • View More: O2 Setting up Microsoft Windows Live Mail Desktop
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  • Setting up Microsoft Outlook 2002, 2003 and 2007

    • Microsoft Outlook is an email and diary program that comes as part of Microsoft Office. Many companies use it, and it might have been included with your home computer.

       

      You can set up Microsoft Outlook to send and receive your O2 email. You just need to tell it your O2 email account details.

       

      1. To open Microsoft Outlook, go to 'Start' -> 'All Programs' -> 'Microsoft Office' -> 'Microsoft Office Outlook 2003'.

      2. Once Outlook has opened, go to the 'Tools' menu and click 'E-mail accounts'.

      3. A window will appear containing four options. Choose 'Add a new e-mail account' and click the 'Next' button.

      4. The next screen asks you for a server type. Choose 'POP3' from the list and click the 'Next' button.

      5. Now you have to tell Outlook the details for your O2 email account. Enter the following information into the relevant boxes:

         

        Your name:
        Enter the name you wish to appear on emails you send.

         

        E-mail address:
        Enter your full O2 email address.

         

        Incoming mail server (POP3):
        Enter 'mail.o2.co.uk'.

         

        Outgoing mail server (SMTP):
        Enter 'smtp.o2.co.uk'.

         

        User Name:
        Enter your username. It's your entire 'o2.co.uk' email address.

         

        Password:
        Enter the password for this email account. It's the same one you use to sign into o2.co.uk with. If you untick the 'Remember password' box, you'll be asked to enter the password each time you check for new email.

         

        More Settings:
        Select this and choose the 'Servers' tab. You will then need to select the 'Log on using' option and enter your O2 email address as the user name and your O2 password in the password field. You need to tick the 'remember password' option. Click 'OK'.

         

      6. To make sure you entered the correct information, click the 'Test Account Settings' button on this screen.

      7. When you're sure the details are correct, click 'Next'.

           

            That's it – you'll see a screen saying that your new account has been set up. Just press the 'Finish' button to start sending and receiving email using Outlook.

        1. View More: O2 Setting up Microsoft Outlook 2002, 2003 and 2007
        2.  
        3.  
      8. Troubleshooting Microsoft Outlook 2002, 2003 and 2007

      9. Webmail - I'm having problems signing into Webmail

        • Support for Webmail depends on which type of email address you have with Orange.

          If your email address ends with @fsmail.net, select @fsmail in the table of contents above.

          If you have Orange broadband or dial-up internet, your email address will be in a format similar to the examples below - select Webmail in the table of contents:

          • mail@yourname.orangehome.co.uk
          • mail@yourname.wanadoo.co.uk
          • mail@yourname.freeserve.co.uk

        • View More: Orange Webmail - I'm having problems signing into Webmail
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      10. Orange email settings

        • Your Orange dial-up and broadband email settings are:

          username

          Your email username takes one of the following formats:

          yourname.orangehome.co.uk
          yourname.wanadoo.co.uk
          yourname.freeserve.co.uk
          yourname.fsnet.co.uk
          yourname.fsbusiness.co.uk
          yourname.fslife.co.uk
          yourname.fsworld.co.uk

          Broadband customers please note@fs should not be used in email, or webspace settings

          email address

          Your email address is your choice of name, followed by the '@' sign and your email username, egmail@yourname.orangehome.co.uk

          You can use as many email addresses before the '@' sign as you like, eg bob@yourname.orangehome.co.uk, elisabeth@yourname.orangehome.co.uk

          server settings

          • email server: POP3
          • pop server (incoming): pop.orangehome.co.uk
          • smtp server (outgoing): smtp.orangehome.co.uk
          • secure password authentication: no

           

          outgoing port number

          • pop: 110

          • smtp: 25


        • View More: Orange Orange email settings
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      11. email sending issues and checks

      12. How do I create a TalkTalk e-mail address?

        • To send and receive e-mails from your TalkTalk account, you'll need to set up a TalkTalk e-mail address. You can create up to 5 e-mail addresses on your account for you and your family to use.

          Creating your TalkTalk e-mail address

          To create your TalkTalk e-mail address, take the following steps:

          1. Go to www.talktalk.co.uk/myaccount and log in.
          2. Click Account Details and select Email & password from the menu.
          3. Click Create.
          4. Fill in the fields and click Submit.

          Creating an alternate e-mail address

          To create an alternate TalkTalk e-mail address, take the following steps:

          1. Go to www.talktalk.co.uk/myaccount and log in.
          2. Click Account Details and select Email & password from the menu.
          3. Click Setup in the alternative e-mail field.
          4. Fill in the fields and click Submit

        • View More: TalkTalk How do I create a TalkTalk e-mail address?
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      13. How do I set up my TalkTalk email in Windows Mail?

        • If you've already created a TalkTalk email address and you'd like to use Windows Mail to send, receive and manage your TalkTalk emails, this guide will help you.

          What is Windows Mail?

          Windows Mail is a free email application that's included as standard with the Windows Vista operating system. It can also be installed on other operating systems. Windows Mail has been superseded by Windows Live Mail. Please check which version you have, as the instructions and screens you see will differ depending on your version.

          If you have Windows Live Mail, please see: How do I set up my TalkTalk email in Windows Live Mail? for instructions on setting up your TalkTalk email.

          Before you start

          Before you start setting up your TalkTalk email in Windows Mail, please ensure that you:

          Setting up your TalkTalk email in Windows Mail

          If this is your first time using Windows Mail, it will automatically run through the steps to set up an email account.

          Note: If this is not your first time using Windows Mail, you'll need to navigate to the account configuration screens yourself. Please see the steps at the end of this page to find out how to do this.

          If this is your first time using Windows Mail, follow these steps to set up your TalkTalk email account:

          1. Click the Start globe and then select All Programs and Windows Mail. Wait for Windows Mail to start the setup process.
          2. Enter a name into the Display name box and click Next
            Note:
             The display name is the name that the recipient will see when you send them an email.

            Windows Mail screen shot
          3. Enter your TalkTalk email address in the E-mail address box and then click Next.
            Note: Your TalkTalk email address ends with @talktalk.net, for example,emailaddress@talktalk.net. Please ensure that you don't enter any spaces and that the email address is exactly as you created it.

            Windows Mail screen shot
          4. Select POP3 from the Incoming e-mail server type drop-down list.
          5. Enter mail.talktalk.net into the Incoming mail (POP3 or IMAP) server box.
          6. Enter smtp.talktalk.net into the Outgoing e-mail server (SMTP) name box and click Next.

            Windows Mail screen shot
          7. In the E-mail username box, type your full TalkTalk email address in lowercase.
            Note: This is the same email address that you entered in step 3 above. Please ensure that you don't enter any spaces and that the email address is exactly as you created it.
          8. Type your password into the Password box, remembering that it is case-sensitive.
          9. Tick the Remember password box to save your password and then click Next.
            Note: If this option is not ticked, Windows Mail will ask for the password when it tries to download your email.

            Windows Mail screen shot
          10. Click Finish.

            Windows Mail screen shot
          11. You may see the following screen. Notice that your TalkTalk email account is in the Mail section. This should be the default email account. Click Close.

            Windows Mail screen shot

          Your email account is now set up. To test it, send an email to your TalkTalk email address and check if Windows Mail receives it.

          For further information on setting up Windows Mail, please see: Windows Mail: Setting up an account from start to finish.

          It's not my first time using Windows Mail

          If you've used Windows Mail before, the application won't automatically run through the steps to set up your email account. You'll need to navigate to the account configuration screens yourself. To do this, follow these steps:

          1. Open Windows Mail and select the Tools menu at the top of the screen. Then selectAccounts.

            Windows Mail screen shot
          2. Click the Add... button.

            Windows Mail screen shot
          3. Select E-mail Account and then click Next. This will initiate the account configuration screens and you can follow the steps above to add your TalkTalk email account.

            Windows Mail screen shot

          You can get further help on this and other topics at the TalkTalk Absolute Beginners forum.


        • View More: TalkTalk How do I set up my TalkTalk email in Windows Mail?
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      14. How do I set up my TalkTalk email in Outlook 2007?

        • If you've already created a TalkTalk email address and you'd like to use Microsoft Outlook 2007 to send, receive and manage your TalkTalk emails, this guide will help you.

          What is Microsoft Outlook 2007?

          Outlook 2007 is an email application created by Microsoft that can be configured to manage multiple email account types, including TalkTalk email, on your computer. Normally installed as part of the Microsoft Office 2007 package, it is the most current version of Outlook on the market.

          Outlook 2007 is the full version of Outlook and should not be confused with Outlook Express, which is a free version with limited features. You can find a guide for using Outlook Express with TalkTalk email at: How do I set up my TalkTalk email in Outlook Express?

          Before you start

          Before you start setting up your TalkTalk email in Outlook 2007, please ensure that you:

          Setting up your TalkTalk email in Outlook 2007

          If this is your first time using Outlook 2007, it will automatically run through the steps to set up an email account.

          Note: If this is not your first time using Outlook 2007, you'll need to navigate to the account configuration screens yourself. Please see the steps at the end of this page to find out how to do this.

          If this is your first time using Outlook 2007, follow these steps to set up your TalkTalk email account:

          1. Click the Start globe in the bottom left-hand corner of your screen, then select All ProgramsMicrosoft Office, and Microsoft Office Outlook 2007.
          2. When you see the Outlook 2007 Startup screen, click Next.

            Outlook 2007 Startup screen
          3. Select Yes to configure your email account and click Next.

            Outlook 2007 Account Configuration screen
          4. Tick the box labelled Manually configure server settings or additional server types at the bottom of the Auto Account Setup screen and click Next.

            Outlook 2007 Add New E-Mail Account screen
          5. Select Internet E-mail and click Next.

            Outlook 2007 Add New E-Mail Account screen
          6. Enter your name as you would like it to appear in emails you send into the Your Name box and enter and your TalkTalk email address into the E-Mail Address box.
            Note: Your TalkTalk email address ends with @talktalk.net, for example,emailaddress@talktalk.net. Please ensure that you don't enter any spaces and that the email address is exactly as you created it.
          7. Select POP3 from the Account Type drop-down list.
          8. Enter mail.talktalk.net into the Incoming mail server box.
          9. Enter smtp.talktalk.net into the Outgoing mail server (SMTP) box.
          10. Enter your TalkTalk email address into the User Name box and enter your password into the Password box. Then click Next.
            Note: This is the same email address that you entered in step 6 above. Please ensure that you don't enter any spaces and that the email address is exactly as you created it. The password is the email password that you created when you set up your TalkTalk email account.

            Outlook 2007 Add New E-Mail Account screen
          11. Click Finish.

            Outlook 2007 Congratulations screen

          Outlook 2007 is now set up to send and receive your TalkTalk emails. You can send yourself an email to check if it's working correctly.

          It's not my first time using Outlook 2007

          If you've used Outlook 2007 before, the application won't automatically run through the steps to set up your email account. You'll need to navigate to the account configuration screens yourself. To do this, follow these steps:

          1. Open Microsoft Office Outlook 2007 and select the Tools menu at the top of the screen. Then select Account Settings.

            Outlook 2007 screenshot
          2. Ensure that the E-mail tab is selected (the title should say E-Mail Accounts). Then clickNew…. This will initiate the account configuration screens and you can follow the steps above to add your TalkTalk email account.

            Outlook 2007 screenshot

          You can get further help on this and other topics at the TalkTalk Absolute Beginners forum.


        • View More: TalkTalk How do I set up my TalkTalk email in Outlook 2007?
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      15. How do I set up my TalkTalk email in Outlook Express?

        • If you've already created a TalkTalk email address and you would like to use this with Outlook Express to send, receive and manage your TalkTalk email, this guide will help you

          What is Outlook Express?

          Outlook Express is an email application that is included with Internet Explorer versions 4.0 to 6.0. It also bundled comes with several versions of Microsoft Windows, from Windows 98 to Windows XP, and is available for Windows 95 and Mac OS 9

          Setting up your TalkTalk email in Outlook Express

          To set up your TalkTalk email in Microsoft Outlook Express for Windows, take the following steps:

          1. Click Start, select Programs or All Programs and then select Outlook Express.
          2. Select the Tools menu at the top of the screen and then select Accounts.
          3. Click the Add button and then click Mail.
          4. Enter the name that you want to be displayed in the From field of email you send in the Display name box and click Next.
          5. Enter your TalkTalk email address and click Next again.
            Note: Your TalkTalk email address ends with @talktalk.net, for example,emailaddress@talktalk.net. Please ensure that you don't enter any spaces and that the email address is exactly as you created it.
          6. Select POP3 from the incoming mail server drop-down list.
          7. Type mail.talktalk.net into the Incoming mail (POP3, IMAP or HTTP) server box.
          8. Type smtp.talktalk.net into the Outgoing mail (SMTP) server box and then click Next.
          9. Enter your TalkTalk email address into the Account name box and enter your password into the Password box. Then click Next.
            Note: This is the same email address that you entered in step 5 above. Please ensure that you don't enter any spaces and that the email address is exactly as you created it. The password is the email password that you created when you set up your TalkTalk email account.
          10. Click Finish and then click Close.

          Outlook Express is now set up to send, receive and manage your TalkTalk emails. You can send yourself an email to check if it's working correctly.

          Get further help on this topic at the TalkTalk Absolute Beginners forum.


        • View More: TalkTalk How do I set up my TalkTalk email in Outlook Express?
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      16. How do I set up my TalkTalk email in Apple Mail?

        • Follow the steps below to set up Apple Mail to send and receive your TalkTalk emails. These steps are specific to Mac OS X 10.5. The steps for other operating systems may differ slightly:

          1. Click the Mail icon in your Apple Dock.

            Apple dock
          2. Enter a name into the Full Name box. This is the name that the recipient will see when you send them an email.
            Note: If this is not your first time using Apple Mail, you may not see this screen automatically. If this is the case, click the File menu and then select Add Account from the drop-down list.
          3. Enter your TalkTalk email address into the Email Address box and enter the password for your email address into the Password box. Then click Continue.
            Note: Your TalkTalk email address ends with @talktalk.net, for example,emailaddress@talktalk.net. Please ensure that you don't enter any spaces and that the email address is exactly as you created it. The password is the email password that you created when you set up your TalkTalk email account.

            Welcome to Mail screen
          4. On the Incoming Mail Server screen, select POP from the Account Type drop-down list.
          5. Type TalkTalk into the Description box.
          6. Type mail.talktalk.net into the Incoming Mail Server box.
          7. Enter your TalkTalk email address and password into the User Name and Password boxes and click Continue.
            Note: This is the same email address and password that you entered in step 3 above. Please ensure that you don't enter any spaces and that the email address is exactly as you created it.

            Incoming Mail Server screen
          8. On the Outgoing Mail Server screen, type smtp.talktalk.net into the Outgoing Mail Server box.
          9. Ensure that the Use Authentication box is unticked and click Continue.

            Outgoing Mail Server Screen
          10. If you see the Incoming Mail Security page following a connection attempt, ensure that the Use Secure Sockets Layer (SSL) box is unticked and select Password from the Authentication drop-down list. Then click Continue.

          11. Click Create to save the your TalkTalk email account details.

          Your Apple Mail is now ready to use. You can send emails from it, and any emails that are sent to your TalkTalk email address will be displayed here each time you sign on. You can send yourself an email to check if it's working correctly.

          You can get further help on this and other topics at the TalkTalk Absolute Beginners forum.


        • View More: TalkTalk How do I set up my TalkTalk email in Apple Mail?
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      17. why am I unexpectedly prompted to enter my username and password when checking email?

        • If you've never been able to send or receive email, and are prompted to enter your username and password when checking email we suggest that you check your email settings.

           

          If you're unexpectedly asked for your username and password when you check your email using Outlook Express, your account has probably been suspended or expired because of inactivity.

           

           

          Alternatively, if you access your email online using our Webmail service you'll receive the error message below if your username has become inactive:

           

          “Your email address or password is not recognised. Please try again.”

           

          If this is the case, (and you've not changed your password online) the username is likely to have suspended.

           

          A Dial-up Pay As You Go account must be dialled into every 219 days, and not just used to send and receive email.

           

          this may have happened if:

          • you previously used our Dial-up Pay As You Go service and upgraded to Dial-up Any Time or Broadband as a 'new user'. As such you were given a new email address but your old email settings were not removed from Outlook Express.

          • you and a friend, or family member share one of our unmetered internet connection packages, e.g. Broadband however, both use a separate email account

          • you changed Internet Service Provider, but continued using your original email address

          If you want to keep the email account, you can find out how to retrieve your account here.

           

          If you decide you don't need the email account, follow the link for instructions in the articleremoving an unwanted email address from Outlook Express.


        • View More: Orange why am I unexpectedly prompted to enter my username and password when checking email?
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      18. how to set up Outlook 2010 to access Orange email

        • Before setting up Outlook 2010 you'll need to make sure your computer's connected to the internet. To do this, check if you can view the Orange home page. If you have problems, we suggest you fix a problem with your internet connection first.

          step 1 - open Outlook 2010 and add an email account

          1. From your 'Start' Menu, select Outlook 2010 - you may need to click All Programs, thenWindows Live first. 

            Outlook 2010 icon as seen in Start menu

          2. Outlook 2010 will open:

            Outlook 2010 opening

          3. Depending on whether you've opened Outlook 2010 on your computer profile before, you'll be presented with 1 of 2 options.

          option 1 - never opened Outlook 2010 before

          If you've never opened Outlook 2010 on your computer, the Microsoft Outlook 2010 Startup wizard will open.

          1. Click Next:

            Microsoft Outlook 2010 Startup Wizard

          2. Click Next again:

            Outlook Account Configuration - Yes selected.

          You can now go to step 2 in this article for more instructions.

          option 2 - Outlook has previously been opened

          If Outlook has been previously opened, you'll be take to the Outlook Home screen. To set up a new email account:

          1. Select the 'File' tab, and click on Add Account:
            select Add Account under Account Information

          You can now go to step 2 in this article for more instructions.

          step 2 - enter your email settings

          1. Select to 'Manually configure server settings...'

            Select to manually configure server settings...

          2. Select 'Internet E-mail' and click Next

            Select 'Internet E-mail' 

          3. Enter the details below:

            Your Name: enter this as you wish it to appear on emails your send, i.e. Firstname, or Firstname Surname.
            - E-mail Address:
             your email address that you chose when registering to Orange, e.g.mail@yourname.orangehome.co.uk 
            Account Type: select POP3 
            - Incoming mail server: 
            pop.orangehome.co.uk
            - Outgoing mail server (SMTP): 
            smtp.orangehome.co.uk
            - User Name: 
            the account name that you chose when registering, e.g. yourname.orangehome.co.uk
            - Password: 
            YourPassword (case sensitive) - we suggest you select 'Remember this password'
            - Remember password: 
            we suggest you select to remember password 
            - Require login using Secure Password Authentication (SPA): 
            don't check this option

            information icon If you've previously set up Outlook, you may want your messages to be delivered to your existing inbox. You can do this in the 'Deliver new messages to' field, by selecting 'Existing Outlook Data File', then clicking on Browse and selecting the required file.

          4. Click Next

            Email settings page

          5. Outlook will test the settings you've entered by sending and receiving a test email from your account. Once the tests are complete, you can click Close

            Outlook testing account settings

          6. The 'Congratulations' screen will confirm that you've successfully setup your account - click Finish:

            Congratulation screen

          7. You'll be taken to your Outlook 2010 inbox, where any new mails sent to your account will download to your inbox:

            Outlook 2010 inbox

          step 3 - check your email account is working

          If you'd like to double-check your email account is working, try sending yourself a message? To do this:

          1. Select the 'Home' tab, and then click Email message
            click New Emai

          2. Type your email address in the 'To:' field.
          3. Type a message subject and quick message:

            new email message

          4. Click Send

            Click Send

          5. Wait a few moments, then click Send/Receive
            Click Send/Receive

          6. Your message will download into your inbox:

            Email inbox with test message

          That's it - Outlook 2010 is now set up to receive your Orange emails.


        • View More: Orange how to set up Outlook 2010 to access Orange email
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      19. how to set up Windows Live Mail (2011) to access Orange email

        • This article will show you how to set up Windows Live Mail 2011 to allow you to use your Orange email service.

          Before setting up Windows Live Mail, you'll need to make sure your computer's connected to the internet. To do this, check if you can view the Orange home page. If you have problems, we suggest you fix a problem with your internet connection first.

          step 1 - open Windows Live Mail and add an email account

          1. From your 'Start' Menu, select Windows Live Mail - you may need to click All Programs, thenWindows Live first. 
          2. Windows Live Mail will open:
            Windows Live Mail
          3. If this is the first time you've set up Windows Live Mail, the 'Add e-mail account screen' will open - move to step 2.
          4. If not, select the 'Accounts' tab, and click on Email:
            Click 'Add email'

          step 2 - enter your email settings

          1. Enter the details below:

            Email Address: your email address that you chose when registering to Orange, eg mail@yourname.orangehome.co.uk 
            Password: YourPassword (case sensitive) - we suggest you select 'Remember this password'
            Display name: your name, as you wish it to appear on message you send

          2. Click Next

          3. Enter the settings below in the 'incoming server information' field: 

            Server type: select POP3
            Server address: pop.orangehome.co.uk
            Port: 110
            Requires a secure connection (SSL): don't check this option
            Login ID : your account name that you chose when registering, eg yourname.orangehome.co.uk.
            Authenticate using: clear text 

          4. Enter the settings below in the 'outgoing server information' field: 

            Outgoing server: smtp.orangehome.co.uk
            Port: 25
            Requires a secure connection (SSL): don't check this option
            Requires authentication: don't check this option. 

          5. Click Next

          6. Click Finish
          7. Any new mails sent to your account will download to your inbox:

            Windows Live Mail inbox

          step 3 - check your email account is working

          Why not check that your new mail address is working by sending yourself a message? To do this:

          1. Select the 'Home' tab, and then click Email message:
            click Email message

          2. Type your email address in the 'To:' field.
          3. Type a message subject and quick message:
            New email message

          4. Click Send

            Click Send

          5. Wait a few moments, then click Send/Receive
            Click Send/Receive

          6. Your message will download into your inbox:

            Email inbox with new message received.

          That's it - Windows Live Mail is now set up to receive your Orange emails.


        • View More: Orange how to set up Windows Live Mail (2011) to access Orange email
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        •  
      20. Can I use a dynamic DNS provider to allow me to run a mail or web server?

      21. Where can I find webmail?

      22. What are sub-accounts and how can I use them?

        • Sub-accounts are extra email addresses, included at no extra cost to you. You can create up to ten sub-accounts.

          You can give each sub-account its own parental controls access level, so each family member is safe.

          Only the main account holder can create extra accounts. Follow these steps to add an account (or watch the video below):

          1. Go to www.bt.yahoo.com (opens in new window)
          2. Enter your main email address and password and click Sign In
          3. Click on My Account
          4. Click on Manage Sub Accounts in the list of quick links or the My Account & Billing tab at the top of the screen.

            Manage sub accounts screen 1

          5. You'll be asked to enter your email password again. Enter the password and click Continue
          6. Scroll down and click on Create New Sub-account button. If the button isn't there, it means you've already reached your maximum number of sub-accounts.

            Manage sub accounts screen 2

          7. Fill in the form and then click on Create Sub Account. You'll be told if the username you've chosen is already in use. When choosing your username try to be imaginative, perhaps adding a number at the end that you would easily remember
          8. The page that now appears will show the new account and give you the option to set up parental controls for this sub-account.

          Watch our video on how to create a new email address by setting up a new sub-account:



          Can I take the email address from my sub-account and use it to set up a new primary account?

          Yes. You may want to do this, for example, if your email address was given to you by a parent on their primary account and you're now about to leave the family home. You can set up your own BT access account at your new home and take your existing email address with you.

          Find out the difference between primary and sub-accounts Find out the difference between primary and sub-accounts

          To upgrade your sub-account to a primary account just use the link below to contact the Technical Help Desk.

          Contact the Technical Help Desk Contact the Technical Help Desk

          We'll be able to set you up with a new access product (such as a Pay-as-you-go account) and switch your email address to that. We can also send you an installation disk so you can run the reinstall program, which will guide you through setting up.

          If you want a broadband account you can set up a new Pay-as-you-go account as above and thenupgrade to a broadband access product.

          To keep your email address, tick "Yes" when asked "Do you have a BT email address?"

           

          Further information

          I`ve forgotten the password or username for a sub-account I've forgotten the password or username for a sub-account 
          Setting up email with different email programs Setting up email with different email programs


        • View More: BT What are sub-accounts and how can I use them?
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      23. What's the difference between "client-based" email and webmail?

        • "Webmail" or "Web-based email" means that your BT Yahoo! Mail account is actually a website, providing easy access to your email from any computer in the world.

          Once you've connected to the Internet, you can simply visit www.bt.yahoo.com/webmail and sign in to access your email account.

          "Client-based email" refers to email sent and received using a program on your computer (such as Outlook Express, Outlook or Eudora). In this case once you have downloaded messages into the inbox of your email program they are stored locally on your computer. This means you can still read them easily even if your computer is not connected to the Internet.


        • View More: BT What's the difference between &#34client-based&#34 email and webmail?
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      24. An introduction to setting up email

        • When you registered for either broadband or a dial-up Internet account from BT, or signed up for BT Yahoo! Premium Mail, you'll have reserved a primary email address during the registration process. For example: joe.bloggs@btinternet.com.

          This primary email address is also your primary username and is used for signing in to your broadband or dial-up service and also for signing in to the BT Yahoo! site in order to read web mail.

          Your email account will be activated by midnight on the day of your broadband activation. After activation, you can simply use the link below and login with the email address and password you set up during registration.

          Sign in to BT Yahoo! Webmail Sign in to BT Yahoo! Webmail

          Please note: You will need your username and password to set up your email client or to use webmail. If you've forgotten these, use the link below: 

          I`ve forgotten my BT Yahoo! username or password I've forgotten my BT Yahoo! username or password

          Alternatively, you can use an email program such as Outlook Express or Outlook (these are two different programs) or another email client such as MacMail, Mozilla Thunderbird or Windows Mail which allow you to download your emails to your computer. Click the button below for step-by-step instructions for different programs. For some email programs, like Microsoft Outlook and Windows Live, we'll even show you how to run an automatic set-up.

          Set up my email

          If your email program isn't listed in the guide, please use the link below to get the incoming and outgoing server information you'll need.

          What are the BT Yahoo! Mail settings for outgoing and incoming mail servers? What are the BT Yahoo! Mail settings for outgoing and incoming mail servers?

           

          Further information


          Video: Learn how to create additional email accounts (sub accounts) Video: Learn how to create additional email accounts (sub accounts) 
          Video: How to set up an email client automatically Video: How to set up an email client automatically 
          Video: Accessing email using Outlook Video: Accessing email using Outlook
        • View More: BT An introduction to setting up email
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      25. How can I stop spam emails?

        • You should be careful where you enter and give out your email address however you can still receive spam emails without even exposing your address, as it's common for spammers to guess valid email addresses.

          Never reply to a spammer or send a 'remove from mailing list' request. This only confirms that your address is valid, and you'll probably get even more spam.

          BT Yahoo! Mail and BT Yahoo! Premium Mail includes tools to help you stop unwanted emails. For example, SpamGuard sends spam email directly to the Bulk folder and can block them in future.

          Other tools include:

          • Filters - automatically sorts incoming messages to different folders
          • Block Addresses - stops email from particular email addresses or domains that you select
          • Image Blocking - prevents spammers from knowing you opened their email, and protects you from viewing images you don't want to see

          How to use SpamGuard

          1. If you receive a spam email use SpamGuard by highlighting the message and clicking on Spam.

            Stop spam

          2. If SpamGuard has blocked a message that isn't spam, you can tell it by clicking the Not Spambutton.
          3. If the email you marked as 'Not Spam' doesn't appear back in your inbox, click on Options on the top right-hand side of the window. Click on Spam Protection then tick the box that allows messages highlighted as 'not spam' to be automatically moved to the inbox.

          For more information, visit the BT Yahoo! Anti-Spam Resource Centre:

          BT Yahoo! Anti-Spam Resource Centre BT Yahoo! Anti-Spam Resource Centre 
           

          Further information

          What is spam? What is spam? 
          How did I get on a spam list? How did I get on a spam list? 
          How do I filter bulk or spam messages using Outlook Express? How do I filter bulk or spam messages using Outlook Express? 
          Does SpamGuard work if I use an email program? Does SpamGuard work if I use an email program? 


        • View More: BT How can I stop spam emails?
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      26. Setting up email, using webmail and more

      27. Setting up email with different email programs

        • You can access your BT Yahoo! Mail account from anywhere, at any time. Just go towww.bt.yahoo.com/mail and log in using your username and password.

          You can also set up an email program (sometimes called an email 'client' or 'application') so that your emails are delivered directly to your computer. You can then read email from the program's inbox without having to log in or go online. Popular email programs include Outlook Express, Microsoft Outlook and Thunderbird.

          Setting up an email program to receive your BT Yahoo! Mail is quick and easy. Click the button below for step-by-step instructions for different programs. For some email programs, like Microsoft Outlook and Windows Live, we'll even show you how to run an automatic set-up.

          Set up my email

          If your email program isn't listed in the guide, please use the link below to get the incoming and outgoing server information you'll need.

          What are the BT Yahoo! Mail settings for outgoing and incoming mail servers? What are the BT Yahoo! Mail settings for outgoing and incoming mail servers?

           

          Forgotten your email username or password?

          You'll need your username and password to set up your email program with BT Yahoo! Mail. If you've forgotten these, use the links below:

          I`ve forgotten my BT Yahoo! username or password I've forgotten my BT Yahoo! username or password 
          I`ve forgotten the password or username for a sub-account I've forgotten the password or username for a sub-account
        • View More: BT Setting up email with different email programs
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      28. How do I verify more than ten alternate email addresses?

        • You can verify up to ten email addresses for each primary and secondary account that you hold - that is for each email address ending in btinternet.com, btopenworld.com or talk21.com. A secondary email address is also known as a sub-account.

          To verify more than ten email addresses, set up one or more new sub-accounts. Depending on your dial-up or broadband option, you will have four or ten sub-accounts available to use. You can then verify up to ten email addresses per sub-account.

          So, if you're primary email is john.smith@btinternet.com, and you've already verified ten email addresses against this, but still need to verify other accounts - for example john@smith.com) - you can create a new sub-account such as john.smith2@btinternet.com. You can then verify another ten email addresses against this sub-account.

          How do I set up new email addresses (sub-accounts)? How do I set up new email addresses (sub-accounts)? 
          Video: How to set up a sub-account Video: How to set up a sub-account

        • View More: BT How do I verify more than ten alternate email addresses?
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      29. What happens to my @btinternet email account when I stop having BT Broadband?

      30. How do I change my BT Yahoo email password?

      31. Can I use a non-BT email address with BT Yahoo! Mail?

        • Yes, if you keep your non-BT subscription and set up your Outlook Express mail account to retrieve these emails.  

          To send emails using your existing account you'll have to connect to your existing provider or access them using webmail if available. 

          If you have a broadband connection you will only be able to send email when using your BT Yahoo! Mail account settings.
        • View More: BT Can I use a non-BT email address with BT Yahoo! Mail?
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      32. Can I access my BT Yahoo! Mail anywhere?

      33. Does SpamGuard work if I use an email program?

        • Normally, contents of your Bulk or Spam mail folder will not automatically appear when you check your mail using an email program. By default, the option to do this is turned off, and messages caught by SpamGuard can only be seen via webmail

          Please note that bulk and spam mail will remain in your Bulk or Spam mail folder and will count against your storage quota, unless you visit webmail and delete them yourself. 

          You can also choose how long you want to keep messages in your Bulk or Spam mail folder. 

          If you prefer to download the contents of your Bulk or Spam mail folder in addition to your inbox follow the instructions below:

          For Mail Classic

          • Use the link below and login with your email address and password.
            Sign in to BT Yahoo! Webmail Sign in to BT Yahoo! Webmail
          • Click on "Mail Options" near the top right
          • Click on "Pop Access and Forwarding", and check the box next to "I want to receive all messages, including those that SpamGuard thinks are spam"
          • Optionally you can select "For messages that SpamGuard thinks are spam, add [Bulk] as a prefix to the subject". This will help you to manage your bulk mail using your email program.
            How do I filter bulk or spam messages using Outlook Express? How do I filter bulk or spam messages using Outlook Express?

          For the all-new Yahoo! mail

          • Use the link below and login with your email address and password.
            Sign in to BT Yahoo! Webmail Sign in to BT Yahoo! Webmail
          • Click on "Options"
          • Click on "Mail options" in the drop-down menu
          • Click on "POP & Forwarding" on the left-hand side
          • Click "Set up or edit POP & Forwarding" and check the box next to "I want to receive all messages, including those that SpamGuard thinks are spam"

           

          Further information

          What is spam? What is spam? 
          How can I stop spam emails? How can I stop spam emails? 
          How did I get on a spam list? How did I get on a spam list? 


        • View More: BT Does SpamGuard work if I use an email program?
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      34. How do I transfer my email and Internet files to a new computer system?

      35. What are the BT Yahoo! Mail settings for outgoing and incoming mail servers?

      36. Can I still use an existing non-BT Yahoo! email account when I connect via BT Yahoo!?

        • Yes.

          For example, if you have your own email domain or an email address with your previous Internet Service Provider, you can still configure Outlook Express (or other email program) to send and receive emails using that account.

          However, it's important to configure your non-BT Yahoo! account settings correctly, because - as part of the fight against spam emails - we're introducing SMTP authentication. Even if you've been able to send and receive emails on your non-BT Yahoo! account without difficulty so far, you'll need to configure your program's settings.

          What you need to do

          1. Configure your non-BT Yahoo! account as follows: 

            1. From the 'Tools' menu in Outlook Express, choose 'Accounts' and select the 'Mail' tab
            2. Double-click on the non-BT Yahoo! account you wish to configure
            3. Select the 'Servers' tab
            4. Place a tick in the "My server requires authentication" check box and click on the Settings button next to it.
            5. Select the 'Log on using' option and enter your BT Yahoo! Mail account username and password. Check the 'Remember password' option, but leave 'Log on using secure authentication' blank. Click OK, and OK again, followed by Close.

            You'll need to make these changes on all non-BT Yahoo! email accounts you wish to access using your email program via your BT Yahoo! connection.

            You'll also need to repeat these steps on any other computer you may use to check your non-BT Yahoo! email account.

          2. Check that your normal BT Yahoo! email address (ending in "@btinternet.com" or "@btopenworld.com") is correctly configured in your email program. This will ensure you'll receive any future communication from us which may affect your email service.

        • View More: BT Can I still use an existing non-BT Yahoo! email account when I connect via BT Yahoo!?
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      37. Why can't I reset my password?

        • If you have tried resetting your BT Yahoo / Email password (for example because you've forgotten it), but it didn't work:

          1. Please check that you have entered the security information exactly as you entered it the first time; for example, did you enter your mother's maiden name as 'jones' or 'Jones'?


          2. You may have attempted to enter the information more than three times. For security reasons, your session is terminated after three failed attempts. If so, please contact us.


          3. Your account may have been suspended due to credit card details having expired or (if you are on pay-as-you-go) because you have not connected for 90 days. If so, please contact us.

          Reset your password online Try resetting your password again


        • View More: BT Why can't I reset my password?
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      38. I've forgotten my BT Yahoo! username or password

        • Forgotten password

          You chose a password when you first registered for internet access from BT. If you've forgotten it, or you want to change it, you can use the link below to change the password online:

          Reset your password online Reset your password online

          The password for your email account is case sensitive. When choosing your new password you should make sure that:

          • Your password is between 8 and 16 characters long
          • Your password contains at least 1 number
          • Your password contains no punctuation or spaces
          • Your password is not the same as your username

          If you're a new broadband customer, you might not be able to access your email address until after 8pm on the day your service is activated. If you're not sure when your service will be activated you can use our Order Tracking service to check the details of your order.

          Watch our video on resetting your password


          The password reset didn't work

          If you've tried resetting your password, but it didn't work, it may be because:

          • You haven't entered the security information exactly as you entered it the first time. For example, did you enter your mother's maiden name as 'jones' or 'Jones'?
          • You've tried to enter the information more than three times. For security reasons, your session is terminated after three failed attempts. If this happens, please call us on the contact numbers below.
          • Your account may have been suspended due to credit card details having expired or (if you are on pay-as-you-go) because you've not connected for 90 days. If so, please call us on the contact numbers below.
          • The new password you chose contained invalid characters or was not allowed (please check above for guidance on the format of your password).

          Forgotten username

          Your username for logging into the BT Yahoo! portal and reading emails is your full email address, including the @btinternet.com or @btopenworld.com part. If you've forgotten it, please call us:

          Call our broadband helpline on 0800 111 4567 If you're a BT Broadband customer, call our broadband helpline on 0800 111 4567 (open 24 hours a day, 365 days a year) 
          Call our broadband helpline on 0800 111 4567 If you are a dial-up customer, please call us on 0800 633 5335 (open 8am to midnight, 365 days a year)


          Forgotten security question

          In order to reset your password you will need to know the answers to some security questions such as your post code, date of birth and the security question you chose when the email address was set up. If you cannot remember your security question please contact us using the telephone numbers above, where an advisor will help you reset your password and ensure your security details are up to date.


          I've logged in to the BT Yahoo! portal once, but it says I have to log in again to retrieve my email

          Even if you already logged in to the BT Yahoo! portal, for your own security we may ask you to verify your password when you log in to different services, such as email or to access your account details.

           

          Further information

          Speed up your sign in Speed up your email sign in 
          I`ve forgotten my username or password for a different BT service I've forgotten my username or password for a different BT service


        • View More: BT I've forgotten my BT Yahoo! username or password
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      39. Email problems: error code 0x800CCC0D or 0x800CCC0F - Cannot locate server / Connection dropped

        • If your computer cannot connect to the email server, or you lose connection, you'll receive an error message with one of the following error codes:

          • 0x800CCC0D  CANT_FIND_HOST  Cannot locate server
          • 0x800CCC0F  CONNECTION_DROPPED  Connection closed

          If you get either of these errors, you can use out Email Troubleshooting Wizard to try and resolve these problems:

          Use our email troubleshooting wizard Use our email troubleshooting wizard

          Alternatively you can carry out the following checks to help resolve the problem. First check that the problem is not a temporary fault affecting BT's mail servers. To do this you should visit the BT Broadband Service Status page using the link below:

          Check online for broadband service problems in your area Check online for broadband service problems in your area 
          Call our broadband service status line on Freephone 0800 169 0199 Call our broadband service status line on Freephone 0800 169 0199

          If there are no reported problems on the Service Status pages, you will need to check that your email settings are correct:

          Read an introduction to setting up email Read an introduction to setting up email

          Once you have done this, you should check the settings of any anti-virus or firewall software on your computer (Norton Anti-Virus, Zone Alarm or similar).

          You need to configure your firewall/anti-virus software to allow access to the following files:

          • For Outlook Express: Msimn.exe
          • For Outlook: Outlook.exe

          If this problem continues, please refer to the supplier of your anti-virus or firewall software.


           

          Further information

          If you're having other problems with your emails or your're receiving error messages, please use the links below for further information about error messages and how to resolve them:

          Use our email troubleshooting wizard Use our email troubleshooting wizard 
          Email problems: using the error code to help fix a fault Email problems: using the error code to help fix a fault
        • View More: BT Email problems: error code 0x800CCC0D or 0x800CCC0F - Cannot locate server / Connection dropped
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      40. Email problems: error code 0x800CCC18 - Logon attempt failed

      41. Email problems: error code 0x800CCC92 - POP3 password invalid

      42. Email problems: error code 0x800CCC91 - POP3 username invalid

      43. Email problems: error code 0x800CCC90 - Client response invalid

        • This error is usually caused due to your account name or password being entered incorrectly. To resolve this error please follow the instructions below:

          1. Launch Outlook Express
          2. Once open please click on Tools
          3. Click on Accounts
          4. Select the Mail Tab
          5. Highlight the relevant account - once highlighted blue, please click on the Properties button
          6. Click on the Servers Tab

            6a. Under the section labelled Incoming Mail Server please check you've entered your username in the text box labelled Account Name:, in lowercase.

            6b. Please check you've entered the correct password in the box labelled Password:. Make sure that the Remember Password box has been ticked.

            6c. Please ensure that the following two boxes are not selected:
            Log on using Secure Password Authentication
            My server requires authentication

          7. Click on the Apply button and then the OK button
          8. Click on Close to return to the main screen of Outlook Express.

           

          Further information

          If you're having other problems with your emails or your're receiving error messages, please use the link below for further information about error messages and how to resolve them:

          Email problems: using the error code to help fix a fault Email problems: using the error code to help fix a fault
        • View More: BT Email problems: error code 0x800CCC90 - Client response invalid
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      44. Why can't I open attachments using Outlook Express 6?

        • Outlook Express 6 contains a virus protection function which, when enabled, will stop you opening attachments or saving them to disk. To disable this function so you can open attachments, follow these steps: 

          • Click on the Tools menu option in Outlook Express
          • Select the Options item from the menu
          • Click on the Security tab
          • Under the virus protection section of the screen, you will see the option entitled: "Do not allow attachments that could be saved or opened that could potentially be a virus". Untick the box to change the settings.
          • Click Apply followed by OK
          You will now be able to open attachments to your emails. 

          Don't forget to change the settings back if you wish to re-enable this security option. 

          Microsoft support information on Outlook Express
        • View More: BT Why can't I open attachments using Outlook Express 6?
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      45. How do I repair a corrupt Outlook Express inbox/outbox?

        • Please find here a step-by-step guide to repairing a corrupt inbox or outbox.

          Remember: When you repair Outlook Express folders, all the original folder content is lost.

          Follow the instructions below:

          1. Shut down Outlook Express
          2. Click [Start]
          3. Select Find
          4. Select Files or Folders
          5. Enter the name of the corrupt folder. For example, inbox.dbx
          6. Click [Search]
          7. When search has found the folder, right-click on it and select rename
          8. Call it inbox.old (where inbox is the original folder name)

          When you restart Outlook Express, a new folder will be created. You will need to repeat the above steps for each folder that is corrupted. The folders used by Outlook Express are called:
          • inbox.dbx
          • outbox.dbx
          • sent*items.dbx
          • deleted*items.dbx
          • drafts.dbx

           

          Further information

          Troubleshooting other problems and errors for email Troubleshooting other problems and errors for email 
          Email problems: using the error code to help fix a fault Email problems: using the error code to help fix a fault 

          If you are having problems with your Outlook 2003 to 2010, Outlook Express or Windows Mail email client you can use our troubleshooting wizard to fix many common problems. 
          Email troubleshooting wizard Email troubleshooting wizard


        • View More: BT How do I repair a corrupt Outlook Express inbox/outbox?
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      46. What can I do if Outlook Express will not load from the web browser?

      47. My BT Yahoo! emails download into Outlook Express, but won't display

      48. What's the maximum file size I can send as an attachment using BT Yahoo! Mail?

        • The maximum email size is set at 25MB for your BT Yahoo! email account. However, you may find it hard to send attachments that are larger than about 20MB as attachments must be encoded so that other email programs can read them. Encoding attachments can add about 33% to their original size. So a 1.5MB attachment would be roughly 2MB after encoding.

          If you need to send large files you can try these alternatives:

          Zip up your files before you email them

          Single or multiple files can be compressed with utility programs such as WinZip or Stuffit. Depending on the file, you can often reduce the file size a great deal.

          Transferring files online

          Using an online backup and storage site like BT Digital Vault is an easy way to share extremely large files - up to 1Gb - with your family and friends. BT Total Broadband customers can set up a free BT Digital Vault account to start sharing files online at no additional cost.

          Sign-up to BT Digital Vault now.

          Other services and tools

          There are a variety of other services and tools that allow you to transfer extremely large files, up to 1Gb. Do a search on the web and you should be able to find one for free.



        • View More: BT What's the maximum file size I can send as an attachment using BT Yahoo! Mail?
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      49. Email problems: Error code 0x800CCC0E - Cannot connect to server

        • Your mail client is unable to connect to your mail server.

          If your connection to the internet is okay, and you can surf the web as normal, you should first check that the problem is not a temporary fault affecting BT's mail servers. To do this you should visit the BT Broadband Service Status page using the link below:

          Check online for broadband service problems in your area Check online for broadband service problems in your area 
          Call our broadband service status line on Freephone 0800 169 0199 Call our broadband service status line on Freephone 0800 169 0199

          If there are general problems with the network in your area, this may be preventing you from using our services as normal.

          If there are no reported problems with the service status in your area then the most likely cuplrit is the set up of the account details in your email client. You should check that your email settings are correct:

          Read an introduction to setting up email Read an introduction to setting up email

           

          Further information

          If you're having other problems with your emails or your're receiving error messages, please use the link below for further information about error messages and how to resolve them:

          Email problems: using the error code to help fix a fault Email problems: using the error code to help fix a fault

        • View More: BT Email problems: Error code 0x800CCC0E - Cannot connect to server
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      50. Email problems: error code 0x800CCC19 - Operation timed out (messages not downloading)

        • You may get this error when trying to download an email. It means that your email program waited so long for a response from BT's mail server that it gave up, or 'timed out'.

          If your connection to the Internet is OK, and you can surf the web as normal, you should first check that the problem is not a temporary fault affecting BT's mail servers. To do this you should visit the BT Broadband Service Status page using the link below:

          Check online for broadband service problems in your area Check online for broadband service problems in your area 
          Call our broadband service status line on Freephone 0800 169 0199 Call our broadband service status line on Freephone 0800 169 0199

          If there are no reported problems on the Service Status pages, please follow the checks below:

           

          Check your email program for corrupted files


          The error may be due to a fault with your email program, particularly the file that keeps track of which emails you have downloaded, which can become corrupted. You might be able to fix this by carrying out the following steps:

          • Disconnect from the Internet and close all programs.
          • Search for the file pop3uidl (this is your cached mail file) and delete it.
          • Restart your computer.
          • Try to send/receive email again.

           

          Check for messages that may be 'clogging up' your inbox


          You may have a large email waiting for you on the mail server that is taking too long to download. Outlook Express and other mail clients do not handle large emails well (usually this means emails with large attached files), and often interpret the long connection time as 'inactive', even though you are downloading emails. A corrupted email in your inbox on the mail server can have the same effect.

          This might be happening if:

          • It takes a long time downloading an email
          • You are being repeatedly cut off before getting any mail, and then getting the first few messages repeatedly.
          • You have a large number of emails waiting to be downloaded.

           

          How to 'unclog' your inbox


          First log into your mailbox via our Webmail page. Read all of your new email messages there and then delete them (if you need to keep any of the content you may wish to copy the text and paste it into a word processor document on your computer as a record). Now you can leave webmail and return to using your regular email program - with whichever message that was "clogging" up your inbox now gone you should be able to download any new emails as normal.

          Note: if the clog was caused by someone sending you a large file attachment you may want to contact them to discuss ways of avoiding the problem in future. The link below will give you information about transferring large files.

          Get advice about transferring large files Get advice about transferring large files 
           

          Check your anti-virus and firewall software


          If you have anti-virus or firewall software on your computer, and it is not installed or set up correctly, it may be preventing your email program from accessing our mail server. Please make sure that any such software is set up to allow access to msimn.exe (for Outlook Express) or outlook.exe(for Outlook). For further advice on this, please contact the manufacturer of the anti-virus or firewall software you are using.


           

          Further information

          If you're having other problems with your emails or your're receiving error messages, please use the link below for further information about error messages and how to resolve them:

          Email problems: using the error code to help fix a fault Email problems: using the error code to help fix a fault
        • View More: BT Email problems: error code 0x800CCC19 - Operation timed out (messages not downloading)
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      51. Why do I have to enter my password each time I open Outlook Express?

        • For security reasons, the BT Yahoo! Mail servers require password authentication for both incoming and outgoing mail.


          If you wish the authentication to take place automatically, you will need to make the following changes to the configuration of your Outlook Express email account:

          1. Open Outlook Express, select the Tools menu, then Accounts
          2. Select the account you wish to change and click Properties
          3. Click the Servers tab at the top
          4. In the Incoming Mail Server section, check Remember password and enter your password
          5. In the Outgoing Mail Server section, check My server requires authentication, then click Settingsand select Use same settings as my incoming mail server
          6. Click OK to close the Settings window, then click Apply to make the changes
          7. Close the Properties window


        • View More: BT Why do I have to enter my password each time I open Outlook Express?
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      52. Experiencing server "time-outs" while sending and receiving email

        • If your connection to the Internet is OK, and you can surf the web as normal, you should firstcheck that the problem is not a temporary network fault.

          If your server times out while you are sending and receiving mail, it could be because of the timeout period.

          PC users using Outlook Express can set the server timeout period - please ensure that this is set tofour minutes and 30 seconds.

          Mac users with Outlook Express cannot change the server timeout settings.

          Time-outs could also occur for one of two reasons:

          Option 1 - You could have a corruption of the pop3uidl file.

          You should disconnect from the Internet and close all programs.

          The tick box Leave a copy of messages on server may have been activated.

          If you disable the Leave a copy of messages on server option, two things happen the next time you connect to your POP3 server:

          • Mail that has been stored is deleted.
          • The information in the Pop3uidl.dat/.dbx file is cleared, and the file is reset to its default size of 312 bytes.
          To deactivate this option please follow the steps below:
          1. Open Outlook Express
          2. Click Tools
          3. Select Accounts
          4. Select Mail tab
          5. Highlight the relevant account and click Properties
          6. Select Advanced tab
          7. Within the section Delivery, remove the tick from the box labelled Leave a copy of messages on server
          8. Click Apply
          9. Click OK (You can repeat this process for any other accounts showing within the Mail tab, once this has been completed.)
          10. Click Close

          Please note: 
          You must exit Outlook Express and then restart for the changes to take effect.

          Option 2 - You may also have a corrupt or a very large file attachment on the mail server.

          There could be mail queued on the server and you have to remove the mail that is causing a problem.

          You may need to contact us about this. If you do need to contact us please tell us the time when you last tried to download or delete email. You must wait for at least 20 minutes from the last attempt for the mailbox to reset itself.

          Make sure that you have closed any application attempting to access your email (Outlook Express) before continuing.


        • View More: BT Experiencing server &quottime-outs&quot while sending and receiving email
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      53. What does it mean if I see the message "Server Error 500"?

      54. I'm getting "server rejected the sender's email address" error

        • This error message means that you need to enable SMTP server authentication in the email client you are using. The full error message will probably say:

          "The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was (Email address). Subject (Subject), Account: (Account name), Server: (Server name), Protocol: SMTP, Server Response: '505 Authentication required', Port: 25, Secure(SSL): No, Server Error: 505, Error Number: 0x800CCC78"

          The bold part of the above error message tells you that this feature is not enabled.

          If you're using Microsoft Outlook or Outlook Express simply click the button below to enable SMTP authentication automatically (only if you are using a PC).

          To learn how to set up your email account and enable SMTP server authentication in other email programs, please use the link below to select from a list of supported email clients:

          Setting up email with different email programs Setting up email with different email programs

          If your program is not listed on the above link, you may still be able to enable SMTP authentication. However, we cannot offer instructions for setting this up on all versions of all email programs. If your email program does not support authenticated SMTP you may have trouble using it for BT Yahoo! Mail.


           

          Further information

          If you're having problems with your emails or your're receiving error messages, please use the link below for further information about error messages and how to resolve them:

          Email problems: using the error code to help fix a fault Email problems: using the error code to help fix a fault
        • View More: BT I'm getting &quotserver rejected the sender's email address&quot error
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      55. Why am I having problems receiving emails?

        • There are a number of reasons why you might be having problems receiving emails.

          Have you selected email forwarding within webmail?

          1. Go to webmail at bt.yahoo.com/webmail and click on "Mail Options" in the upper right-hand corner of the page (if you use the all-new Yahoo! mail, then click "Options" first)
          2. On POP Access and Forwarding make sure the Forwarding option is not selected

          Is there a problem with your email program settings?

          Make sure that you've configured your email program with these settings, watch our video guide below if you need help checking this:

          Incoming Mail (POP3) Server: mail.btinternet.com

          Outgoing (SMTP) Server: mail.btinternet.com

          Account Name/Login Name: your full email address

          Email Address: your full email address


          Have you selected an incompatible log-in method or server type?

          If you're still having problems follow the steps below for your email program.

          Microsoft Outlook 2002 and 2003

          1. From the Tools menu, choose "Accounts"
          2. Select the "Mail" tab
          3. Select your BT Yahoo! Mail account and click "Properties"
          4. Click on the "Servers" tab
          5. Check the box next to "My Server Requires Authentication"
          6. Click "OK"

          Microsoft Outlook 98 and 2000

          1. Open the "Tools" menu, and click on the "Services" tab
          2. Select your BT Yahoo! Mail account and click "Properties"
          3. Click the "Servers" tab, and ensure "Log on using Secure Password Authentication" is notselected
          4. Click the "Advanced" tab, and ensure that you have not selected "This Server Requires a Secure Connection (SSL)" under the Incoming (POP3) or Outgoing (SMTP) Port settings

          Microsoft Outlook Express

          1. Click "Tools," and select "Accounts"
          2. Click the "Mail" tab, and choose "Properties"
          3. On the "Servers" tab, ensure that you have not checked "Log on Using Secure Password Authentication" in the Incoming Mail Server section
          4. Make sure you have selected "My Server Requires Authentication" in the Outgoing Mail Server area
          5. Check that "POP3" is listed in the Incoming Mail Server field
          6. On the "Advanced" tab, ensure that you have not selected "This Server Requires a Secure Connection (SSL)" under the Incoming (POP3) or Outgoing (SMTP) Port settings

          Microsoft Outlook Express for Mac

          1. Once you're in the Outlook Express email program, click the Tools menu and select "Accounts"
          2. Click the "Edit" tab
          3. Toward the bottom of the Account Settings window, click the "Click here for advanced sending options" button
          4. Check the box next to "SMTP Server Requires Authentication"
          5. Click "OK"

          Incredimail

          1. From the Tools menu, choose "Accounts"
          2. Select your Yahoo! account and click the "Properties" button
          3. Click on the "Servers" tab
          4. Under Outgoing Mail Server, check the box next to "My Server Requires Authentication".
          5. Click "OK", then "Close" on the Mail Accounts window

          Eudora Pro 5.1 or higher

          1. Click on the "Tools" menu, and select "Personalities"
          2. Right-click on the Persona for your BT Yahoo! Mail account, and select "Modify"